To ensure a smooth and timely process for all custom orders, consistent and prompt communication is required. I do not tolerate delayed, inconsistent, or unresponsive communication regarding custom orders. All communication must come directly from the person who placed the order.

If you are unable or unwilling to respond in a timely manner, or if someone else attempts to contact me on your behalf, I reserve the right to cancel your order without notice.

Harassment, threats, or disrespectful behavior towards me or my business will not be tolerated and will be reported to the appropriate platforms and authorities if necessary.

Please respect this policy so I can provide the best service to all my customers. Failure to adhere to this communication policy may result in refusal of future orders and cessation of contact.

Thank you for understanding.

For your safety and mine, I only accept payments for shipping through this official website or through Etsy.

I do not accept Zelle, Venmo, or CashApp, for payment. These platforms do not offer buyer or seller protection, and using them puts both parties at risk.

Thank you for respecting my boundaries and supporting secure, ethical work. 🤍

Effective Date: 7/2025

This Privacy Policy explains how I collect, use, and protect your information when you purchase from my shop.

1. Information I Collect

When you place an order, I may collect the following personal information:

• Your name
• Email address
• Shipping address (for physical items)
• Notes you leave at checkout
• Payment details (handled securely by Payhip, Stripe, or PayPal — I do not store this myself)

2. How I Use Your Information

Your information is used to:

• Fulfill and deliver your orders (both physical and digital)
• Communicate with you about your order
• Send digital files (like PDF patterns or download links)
• Provide customer support

3. Data Sharing

I do not and will never sell or share your personal data with third parties. Your information is only shared with secure platforms necessary to run my shop, such as:

• Payhip (eCommerce platform)
• Payment processors like PayPal or Stripe

4. Follows on Payhip

You may choose to follow my shop via Payhip to be notified when I release new products.

This is entirely optional and controlled through your own Payhip account settings. I do not send email marketing or newsletters.

5. Your Rights

You may request to view, update, or delete your personal data at any time by contacting me directly at:

📧 knotandcauldron@outlook.com

6. Data Security

I use trusted third-party platforms (Payhip, PayPal, Stripe) that implement secure encryption and data protection. I do not store your personal data outside of these systems.

Thank you for supporting my shop!