I've spent more than 25 years working across insurance operations, claims, training, people leadership and product management. I also run my own small business.

My leadership philosophy was shaped by the successes I helped create, the mistakes I made, and the talented people who challenged me to get better.

My practical approach—Learn, Plan, Execute—is built around a simple belief: understand the people and / or the problem, create a workable plan, get moving, and keep learning.

In a world increasingly shaped by AI, I believe smart systems and human-centered leadership belong together.