Refund Policy

Last updated: September 2026 REFUND POLICY At LPrisma, we want customers to understand clearly what they are purchasing and what to do if there is a problem with a digital product. This Refund Policy applies to digital products purchased from LPrisma. 1. DIGITAL PRODUCTS LPrisma sells digital products such as planners, spreadsheets, templates, trackers and other digital resources. Unless explicitly stated otherwise, no physical product will be shipped. Digital products may be made available for download or access shortly after successful payment. 2. CHANGE OF MIND Because digital products can be supplied or made accessible immediately after purchase, refunds for a simple change of mind may not be available once access to or supply of the digital content has begun, where permitted by applicable law and where the legal requirements concerning immediate supply and the right of withdrawal have been satisfied. Nothing in this policy removes or limits any mandatory consumer rights that apply to you. 3. PROBLEMS WITH A DIGITAL PRODUCT Please contact LPrisma if: • You cannot access or download your purchased product • You received the wrong product • The supplied files are corrupted or unusable • The product is materially different from its description • A significant technical problem prevents the product from functioning as described • You were incorrectly charged more than once for the same purchase Where possible, LPrisma will first attempt to resolve the problem, for example by providing access to the correct product, replacing a defective file or helping resolve an access issue. Where applicable law gives you a right to a refund, price reduction or another remedy, those rights will be respected. 4. PRODUCT COMPATIBILITY Customers should review the product description and stated requirements before purchasing. For example, products described as Google Sheets templates may require access to Google Sheets or a compatible environment. A refund may not be available solely because a customer does not have the clearly stated software, account or device required to use the product. This does not affect statutory rights where the digital product is defective, non-conforming or was incorrectly described. 5. DUPLICATE PURCHASES OR CHARGES If you believe you accidentally purchased the same product more than once or were incorrectly charged multiple times, please contact us. We will review the transaction and, where appropriate, arrange a refund for an unintended duplicate charge. 6. REQUESTING SUPPORT OR A REFUND To report a problem or request a refund where you believe you are entitled to one, contact: studio@lprisma.com Please include: • Your name • The email address used for the purchase • The product purchased • Your order or transaction information, where available • A brief explanation of the problem • Screenshots or other relevant information where useful Please do not send full payment card details by email. 7. REVIEW OF REQUESTS Refund and remedy requests will be reviewed based on the circumstances of the purchase, the nature of the issue and applicable consumer law. LPrisma may request reasonable information necessary to identify the transaction and investigate the reported problem. Where a refund is approved, it will normally be processed through the original payment method or the applicable payment platform. The time required for funds to appear may depend on the payment provider or financial institution. 8. STATUTORY CONSUMER RIGHTS Nothing in this Refund Policy excludes, restricts or overrides rights that consumers are entitled to under mandatory applicable law. Where applicable consumer law provides additional rights concerning digital content, including remedies for digital content that does not conform to the contract, those rights remain unaffected. 9. CONTACT If you have any questions about this Refund Policy or experience a problem with a LPrisma product, contact: LPrisma Email: studio@lprisma.com