RETURN AND EXCHANGE POLICY
ALL SALES ARE FINAL due to the nature of the personalized products offered with the exception of the product being damaged in shipping.
Please notify me at email@example.com with photos of the damaged products within 24 hours of delivery so I can replace the item as quickly as possible with the same item. If the product is no longer available in the shop, I will issue a refund or give a shop credit. If you have not contacted me within 5 business days, no exchange will be made.
I strive to ship items on the 15th and 30th of each month, depending on when the item is purchased.
This can vary. If there are unusual delays, or in the even I run out of stock, your order(s) may be delayed.
You should receive a confirmation email after your order is placed. If you do not receive an email, please search in your spam.
Once your order ships you should receive another email that includes a tracking number. All US orders are sent via First Class mail with tracking, and can take 5-7 days for delivery. The length of time for delivery depends on your location. My shop is based in Kentucky, please account for that.
Orders outside of the US are sent via First Class International. Tracking is provided by the USPS while the package is in the US but may not be available once the package leaves the country.
If you notice any defects when you receive your package, please let me know within 24 hours of receipt via email with pictures of the damaged item. Please refer to the return policy for more info.