FAQS
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By purchasing/downloading anything from Payhip.com/Latitia and/or discord.gg/latitiapalace, you automatically agree to all terms and conditions for Latitia products.
1. Violation of any listed terms and conditions may result in a ban from Latitia's Payhip and Latitia's Discord server.
- A ban will result in loss of all permissions to use Latitia products.
- DMCA notices may be issued.
2. Digital products are generally non-refundable, except where required by applicable consumer protection laws.
3. Latitia bears no responsibility if you, as a consumer, have not read the terms and conditions.
4. You, as a consumer, agree that you have read and accepted the terms and conditions.
5. You must have basic Unity/uploading knowledge before purchasing. Not meeting this requirement is not the creator's responsibility.
6. If you are banned/blocked from Latitia's Payhip and/or Latitia's Discord server, you will not be able to use any and all Latitia products - including but not limited to avatars, assets, textures, Nitro items, and server freebies.
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1. It is strictly prohibited for any person to use or share any body or facial content (including textures) that I have edited or modified.
2. Due to considerations of potential theft and redistribution, these files have been intentionally omitted.
- If you share a license key or have a record of using the ripperstore or any leaker server, you will be blacklisted by the licensing system.
- In such cases, no refunds will be provided and upload assistance will not be available.
- If you cannot accept these limitations, there are many talented creators in the community who sell their own beautifully crafted models. We appreciate your understanding.
3. Can I edit the avatar?
Yes, Gonso Licensing System Avatar files do not include FBX, FX, Parameter or Main Menu files. Most unity edits can still be made:
- Remove assets
- Any material edits
- Texture edits
- Add prefabs
- Add accessories
- Add toggles
- Avatar menu edits
Edits you can not do:
- Take the avatar into blender
4. 1 License Key, 1 Account Policy. Each Latitia Avatar license is valid for ONE VRChat account only and cannot be transferred.
- Your license key is locked to the first VRChat account it is used on.
- Using the same license key on multiple accounts (including your own secondary accounts) , is strictly prohibited and will be detected as unauthorized sharing.
- The Gonso License System automatically detects and blocks license keys used across different accounts or devices.
- System-detected violations result in automatic ONE YEAR license suspension.
- Suspensions for multi-account usage (different VRChat accounts) cannot be appealed or unlocked early.
- If your license is blocked due to logging in on a different device (but same VRChat account), you may request an unlock by creating a ticket in our Discord server with proof of purchase.
- Suspended licenses are NON-REFUNDABLE.
- License transfers to different VRChat accounts are NOT permitted under any circumstances.
5. Latitia Avatars permit a personal license that is valid for yourself and only you!
6. If incorrect VRChat username is provided during checkout, your license will not function and all rights to own/use Latitia Avatars will be revoked. License keys cannot be transferred or re-issued in cases of user error.
7. Latitia Avatars are for VRChat use only.
8. You may not share/resell/split price/or upload Latitia Avatars public to VRChat
9. You are not allowed to claim Latitia Avatars as your own, even if edited.
10. You may not extract or remove assets from Latitia Avatars.
11. You must obtain these assets from credited creators.
12. If assets on a Latitia Avatar are custom-made or not available for external purchase, you are not allowed to extract those assets from the Latitia Avatar.
13. You may not extract/take/pick any components from Latitia Avatars for personal or commercial use.
14. You are not allowed to extract Latitia's head and body sculpting edits for personal or commercial use/reuse.
15. If you use Latitia Avatar for profit-making purposes (including but not limited to streaming, fansly/onlyfans, promoting your textures/assets, etc.), please include a hyperlink to the model on my payhip in the description.
16. Latitia products may not be used for any suggestions involving loli or children.
17. Each Latitia Avatar license is valid for ONE VRChat account only. The license key is permanently bound to the VRChat username provided at checkout. Using the avatar on any other account, including your own secondary accounts, is strictly prohibited and will result in automatic license suspension.
18. You are not allowed to copy Latitia model's Unity material settings.
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1. Latitia Assets permits commercial licensing, but only grants personal use rights to the purchaser. This means Latitia Assets is only valid for you personally, as specified in Section 5.
2. All rights to own/use Latitia Assets will be revoked if incorrect information is provided during checkout.
3. Digital products purchased from payhip.com/Latitia or discord.gg/latitiapalace are generally non-refundable, except in cases of defective products or as required by applicable consumer protection laws.
4. All assets created entirely by me are forbidden from being used for any avatar purposes without prior permission or purchase.
5. Latitia Assets is exclusively for use within VRChat.
6. You may not share, resell, or subdivide Latitia Assets.
7. You may not claim Latitia Assets as your own property, even if modified.
8. When using Latitia assets commercially, you must credit payhip.com/Latitiaitiapalace in the description.
9. You are not permitted to edit, remove, or Photoshop the Latitia logo.
10. Latitia assets are permitted for use on completed avatars, and may only be used on commercial avatars priced equal to or higher than the asset's price.
● Usage Rights:
○ Free Assets: Commercial use permitted on free, nitro, paid, and public avatars
○ Paid/Nitro Assets: Commercial use permitted only on paid and public avatars
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You are permitted to edit Latitia Avatars as you please within the listed limits:
1. Editing for personal use
2. Editing for private use on VRChat
- Public edits will be reported and may result in account action
3. Credit must be given to Latitia as an edit of insert avatar name
4. If you want to heavily edit to the point where the original is unrecognizable, please open a ticket on the discord server beforehand - my permission is required, and proof of purchase will be requested
- Heavy editing without my prior permission may be considered theft of body/head sculpts and is not allowed
- "Heavy editing" is defined as when most items on the model are removed and exchanged with other items
5. Latitia Avatar TOS still applies - no asset ripping or stealing/using/"borrowing" components from the FBX or Unity project
6. You are not allowed to edit the head and body sculpts as part of heavy editing
7. Breaking down the avatar to just head and body is not allowed, as my head and body sculpts are not for reuse - you must keep some original items in repeat edits
8. Latitia's name and/or logo cannot be removed, moved, or hidden on your edited fbx/model
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AvatarLock ("we," "us," "our") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal data when you purchase and use our avatar products. Our avatar products use the **AvatarLock** licensing and anti-rip protection system.
1. Information We Collect
- VRChat Username: Used to verify and lock the avatar license to your account, preventing unauthorized sharing or distribution.
- License Key: A unique license key is generated for each purchase and associated with your account for authentication purposes.
- Device Information (HWID): To prevent a license key from being used across multiple devices or accounts, the system records device identification information tied to the license.
- Purchase Records: Verification information from Payhip, the storefront platform you purchased through.
- Discord ID (if applicable): If you contact us via Discord for support, purchase verification, or to receive exclusive roles/content, we collect your Discord ID.
2. Purpose of Data Collection
We collect the information above to:
- Ensure the avatar product is used only by the licensed buyer, preventing unauthorized distribution or piracy.
- Verify and process your request if you need to change devices or accounts.
- Provide post-purchase customer support.
2.1 License Restrictions and Security Monitoring
Each license key is restricted to a single VRChat account and device to prevent unauthorized distribution. The system monitors and records:
- The VRChat username associated with each license key.
- Attempts to change the device associated with a license key.
If the system detects the same license key being used across multiple accounts or devices, the license may be temporarily or permanently suspended. If you believe a suspension was made in error, or you need a legitimate device/account change (e.g., a new computer), please contact us using the information below and we will assist you.
3. Legal Basis for Processing
We rely on your consent as the legal basis for collecting and processing your data. By purchasing and using this avatar product, you agree to our collection of your data as described in this policy.
4. Data Retention
We retain your VRChat username, license key, device information, and Discord ID (if applicable) for as long as your license remains valid. If the license is terminated or you request deletion, we will delete or anonymize your personal data within 90 days, except where transaction records (such as invoices or tax records) are required to be retained by law.
5. Your Rights
Under the General Data Protection Regulation (GDPR) and other applicable laws, you have the following rights regarding your data:
- Access: You may request access to the personal data we hold about you.
- Rectification: You have the right to request corrections if your data is inaccurate.
- Deletion: You may request that we delete your personal data.
- Portability: You may request your data in a portable format.
To exercise these rights, please contact us via our Discord server: https://discord.gg/H3UwgZRsgw
6. Data Sharing
We DO NOT sell, rent, or share your data with third-party advertisers, data brokers, or other creators.
The licensing protection system we use (AvatarLock) only uses necessary verification information (such as license key status) to confirm the legitimacy of your purchase, and stores sensitive information like storefront API keys in encrypted form according to its own privacy policy. It does not use your data for marketing or resale purposes.
7. Security Measures
We take reasonable precautions to protect your data, including encrypted storage and restricted internal access. License and purchase verification information is only accessed by necessary personnel for maintenance or to handle support requests.
8. Changes to This Policy
We may update this policy as our services evolve. Material changes will be announced on our shop page or through the contact method you used at the time of purchase.
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No. Each Latitia Avatar license is valid for ONE VRChat account only and CANNOT be transferred.
- Your license key is permanently locked to the VRChat username you provide at checkout.
- You CANNOT use the same license key on different VRChat accounts, even if both accounts belong to you.
- The Gonso License System automatically detects and blocks multi-account usage.
- System-detected violations result in automatic ONE YEAR license suspension.
- Suspensions for using different VRChat accounts cannot be unlocked early and are non-refundable.
- License transfers are NOT allowed under any circumstances.
If you need to change your VRChat account, please contact support BEFORE purchasing or uploading to discuss transfer options.
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1. You must enter the recipient's email at the top of the checkout process.
2. You must enter both the recipient's information and your information during checkout.
3. When gifting Latitia avatars and/or Latitia assets, the recipient is the sole holder of the license.
- As the gift giver, you do not have rights or permission to use/own Latitia avatars and assets unless purchased separately.
4. It is prohibited to gift Latitia assets and/or avatars to individuals who have been banned or blocked from Latitia's Discord server and/or this website.
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1. For How To Upload Latitia Avatars With The Gonso System
Please download the "Read Me" text file from the download list. It contains detailed instructions on how to unlock and upload your Latitia Avatar.
2. Avatar Purchase & Usage Rights
- Upon purchase, you receive the necessary files and rights to use the Latitia avatar for personal use in VRChat and other supported platforms.
- You are responsible for ensuring you have the basic knowledge to upload the avatar to your account using Unity.
3. Upload Assistance Policy (Updated)
We provide optional upload assistance as a courtesy service. This service is not included in the price of the avatar and is subject to availability.
- The standard fee is $5 USD for uploading the base PC and Quest versions.
- An additional fee of $5 USD (for a total of $10 USD) will be applied for uploading packages that include additional versions, such as Face Tracking (FT) variants or further optimized (Opti) models.
4. Process for Requesting Upload Assistance
To request upload assistance, you must create a dedicated "Upload Request Ticket" in Discord server.
You will be required to provide:
- Valid proof of purchase.
- Your VRChat account login credentials (username and password).
By submitting your login information, you acknowledge and accept the risks involved. We are not liable for any issues arising from sharing your credentials, though our team will handle them with confidentiality and solely for the purpose of uploading the avatar.
If you are not comfortable sharing your login information, we recommend self-uploading using the provided guides.
5. Limitation of Liability
Our team will perform the upload service with care. However, we are not liable for any account-related issues that may occur during or after the upload process that are not a direct result of negligence on our part.
The upload service fee is for the time and labor provided by our upload team and is non-refundable once the service has been initiated, regardless of the final upload status on VRChat's end (e.g., due to VRChat SDK errors or platform restrictions).
6. Abuse and Fair Use
Do not abuse the ticket system. Repeated, unfounded, or malicious requests may result in a denial of service.
We reserve the right to refuse service to anyone.
By purchasing a Latitia avatar and/or using our upload assistance service, you agree to these Terms of Service.
7. For all other assistance needs, please create a new topic in the Help forum of our Discord server.