Last updated: November 2, 2026

DIGITAL PRODUCTS

Because Lean Nursing Academy products are digital and delivered immediately, purchases are generally final once a product has been downloaded or accessed. Please review the product description and compatibility information before purchasing.

WHEN WE WILL REVIEW A REQUEST

We will review a refund or replacement request when:

• A customer was charged more than once for the same order.

• The purchased file is corrupted or cannot be accessed and our support efforts do not resolve the problem.

• The product received materially differs from the product description at the time of purchase.

• A refund is required under applicable law.

HOW TO REQUEST HELP

Contact Lean Nursing Academy through the Contact page within 7 calendar days of purchase. Include the email address used at checkout, your order number, and a brief explanation of the issue. Please allow up to 2 business days for a response.

GENERALLY NOT ELIGIBLE

Refunds are generally not provided for change of mind, accidental purchases after the product has been downloaded or accessed, failure to review clearly stated product details, or failure to achieve a particular academic, clinical, certification, or career outcome. Unauthorized copying, sharing, resale, or distribution is prohibited and is not eligible for a refund.

APPROVED REFUNDS

If a refund is approved, it will be returned to the original payment method. Processing times are controlled by the payment provider and financial institution.

EDUCATIONAL USE

Lean Nursing Academy products are educational resources only. They do not provide medical advice, patient-specific guidance, legal advice, or a guarantee of academic or professional results. Nothing in this policy limits rights that cannot legally be excluded.