Terms and Conditions
1. Introduction
Welcome to Love Lingo. By accessing or using our website and services, you agree to comply with these terms and conditions. Please read them carefully.
2. General Terms
- By placing an order on our website, you agree to provide accurate personal information.
- You must be at least 18 years old or have permission from a legal guardian to use our services.
- We reserve the right to modify these terms and conditions at any time without prior notice.
3. Product Availability & Pricing
- All products are subject to availability. We do our best to keep our stock levels updated.
- Prices are subject to change without notice, but the price displayed at the time of purchase will be honored.
- Custom and personalized products may have additional fees that will be disclosed during checkout.
4. Orders & Payments
- Payments can be made using the methods available at checkout (credit card, mobile payments, PayPal, etc.).
- Full payment must be made at the time of purchase to confirm the order.
- Love Lingo is not responsible for delays in payment processing by third-party providers.
5. Shipping & Delivery
- We offer both local and international shipping. Shipping fees will be calculated at checkout.
- Delivery times are estimates and may vary based on location, customs, or unforeseen delays.
- Love Lingo is not responsible for any customs fees or import duties for international orders.
6. Returns & Exchanges
- Returns: Products must be returned within 14 days of delivery in their original condition and packaging.
- Exchanges: We allow exchanges on non-customized items within 7 days of delivery.
- Personalized or custom-engraved items are non-refundable and non-exchangeable unless defective.
- Customers are responsible for return shipping costs unless the product was damaged upon delivery.
7. Refund Policy
- Refunds will be processed within 7-15 business days once the returned item is received and inspected.
- Original shipping costs are non-refundable.
- If a refund is delayed, please allow time for your bank or credit card provider to process the transaction.
8. Custom Products & Engraving Services
- Custom orders, including personalized engraving, require additional processing time.
- We are not responsible for errors if the customer provides incorrect customization details.
- Cancellations for custom orders must be made within 24 hours of purchase.
9. Intellectual Property
- All content on this website, including logos, product designs, and text, is the intellectual property of Love Lingo.
- You may not use, reproduce, or distribute our intellectual property without permission.
10. Privacy Policy
- We are committed to protecting your privacy. Please review our Privacy Policy for more details on how we collect, use, and protect your information.
11. Limitation of Liability
- Love Lingo is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.
- We are not liable for any delays, interruptions, or technical issues beyond our control.
12. Warranty Disclaimer
- All products are sold "as is" and without warranties, unless explicitly mentioned.
- If a product is defective upon arrival, contact us immediately for a replacement or refund.
13. Customer Responsibilities
- Customers must provide accurate shipping information at the time of purchase.
- Love Lingo is not responsible for lost packages due to incorrect addresses provided by the customer.
- Customers are encouraged to review product descriptions carefully before making a purchase.
14. Promotions & Discounts
- Discounts and promotions cannot be combined unless stated otherwise.
- Promotional codes must be entered at checkout to be applied.
- Expired discounts or promotions will not be honored.
15. Communication & Newsletter Subscription
- By subscribing to our newsletter, you agree to receive occasional updates and promotional emails.
- You may unsubscribe at any time using the link provided in our emails.
16. Events Outside Our Control (Force Majeure)
- We are not liable for delays or failure to deliver products due to events beyond our control, such as natural disasters, strikes, or transportation issues.
17. Dispute Resolution
- Any disputes arising from these terms will be resolved under the laws of Botswana.
- If a dispute cannot be resolved through mutual agreement, it will be submitted to the appropriate courts in Botswana.
18. Changes to Terms & Conditions
- Love Lingo reserves the right to change these terms at any time.
- Customers will be notified of significant changes via email or website announcements.
19. Contact Information
If you have any questions or concerns about these terms, please contact us at:
- Email: support@lovelingobracelets.com
- Phone: +267 76530114
