Return & Withdrawal Policy

1. Withdrawal Period

You have 14 days from the date of delivery to notify us of your intention to return a product, including a reason for the return. The product have to be new and in his box. If the reason for the return is because you change your opinion or the color or design we will not take it back.

 For fragile products, a refund is highly recommended.

b.

 For damaged packing boxes, we cannot offer any refunds or other after-sale services due to the long-distant international delivery.

c.

 For ordinary, electronic products, Your clients shall complain or open a dispute to you within 30 days after packages are delivered.

d.

 For service products, we refunds you the cost of the product which is the price in market. If you have CJ quality inspection service. Otherwise, we will not take any responsibility for them. (See the following important interpretation > Service products)

we offers a full refund or a replacement if packages arrived are badly damaged.

we offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from warehouse. Following countries and shipping methods may be different:

a.

 For orders shipped to the USA, it will be counted 45 days after orders departed from warehouse.

b.

 For Brazil, it is after 110 days counting from the date that order departed from warehouse due to the strict customs clearance at Brazil.

we will not deal with the refund or resend if the tracking information shows the order is delivered.

a.

 If Your clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

b.

 Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

a)

 Incorrect/insufficient address.

b)

 No such number.

c)

 Unknown recipient.

d)

 Refused.

e)

 Do not pick up in time.

f)

 No safe delivery location.

g)

 Uncleared customs.

h)

 Others.

we has a strict quality control process before products are dispatched. CJ will deal with incorrect or missing products as follows:

a.

 For incorrect products, we offers a full refund or replacement.

b.

 For products with wrong color, size which doesn't affect product function, etc., we offers a refund or resend if you provide a screenshot of your clients' complaint including name, content and date.

c.

 For parts missing which doesn’t affect product function, we may refund partially or resend the missing part; for parts missing which affect product function, we will resend the product only.

d.

 For accessories, we will resend the accessories.

Notes:

For size problem, we will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.

we takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, we will notify you by we Chat, Email, Line, WhatsApp etc.

Due to limited international transportation, we will not accept any disputes when your orders are shipped to the following countries:

Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia, Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

we shall not accept any unreasonable disputes, including but not limited to:

a.

 The buyer does not like it.

b.

 The product description is not real.

c.

 Products smell unusual.

d.

 The buyer ordered the wrong items or SKU.

e.

 The shipping address was provided incorrectly.

f.

 Product difference was negotiated in advance.

g.

 Tracking information deleted by logistics companies or local post offices.

h.

 In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

2. Return Conditions

Returned products must be:

Unused

Complete

In their original packaging

Return shipping costs are the responsibility of the customer, except in cases of defective products upon receipt.

3. Return Procedure

To initiate a return, please contact us at:

📩 boumetreg.anas@outlook.com

We will provide you with the return address and instructions.

4. Refunds

Once we receive and inspect the returned item, your refund will be processed within 5 to 10 business days using your original payment method.

Politique de Retours & Rétractation

1. Délai de rétractation

Vous disposez de 14 jours à compter de la réception de votre commande pour nous notifier votre souhait de retour, avec justification du motifs. Si le motif est que vous avez changé d'avis, ou que la couleur, le modèle, ou le design ne vous convient pas, alors nous le reprendrons pas.

2. Conditions de retour

Le produit retourné doit être :

Non utilisé

Complet

Dans son emballage d’origine

Les frais de retour sont à la charge du client, sauf en cas de produit défectueux à réception.

3. Procédure

Pour effectuer un retour, contactez-nous à :

📩 boumetreg.anas@outlook.com

Nous vous indiquerons l’adresse de retour et les étapes à suivre.

4. Remboursement

Après réception et vérification du produit retourné, le remboursement est effectué sous 5 à 10 jours ouvrés, selon le mode de paiement initial.