For Physical Products Only

• US: 10-23 business days
• UK: 10-23 business days

Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways.

If an order has been shipped and the tracking has not been updated 20 days from the date shipped, you may contact our team at lunaart2468@gmail.com  for further investigation.