Mall De Heartbreak offers free shipping for the orders above $200. If your order is below $200, you will be charged a flat fee for shipping.

For more information on delivery please contact customer services by email on malldeheartbreak@outlook.com or telephone +233202713806.

We aim to delight our customers by delivering our orders in the quickest possible time. Orders ship directly from our Accra, Ghana warehouse.

For in stock products, most of our deliveries to major countries take place within 7 working days via courier. *Things do happen that are outside of our control, so please always allow up to 7-14 working days for your delivery to reach you. Kindly allow more time for these items to reach you.

For Made To Order products please allow +- 3 weeks manufacturing lead time. There-after 7-14 days courier delivery to your home.

Please note that orders are only dispatched once we have received confirmation of your payment, and the payment has cleared. The manufacturing time is calculated from payment clearance date.

We will accept returns on in-stock products according to the Right To Cancel Policy.

Products which are made to order may not be returned unless the product is defective, damaged or if the product you have received is not the same as the product you have ordered.

All returns are subject to the following conditions: 

• ALL returns are subject to pre-approval on a case-by-case basis.
• Products must be in their original condition, unassembled, unused and returned in their ORIGINAL PACKAGING.
• Products that have been Made To Order cannot be returned. (non-stock items).
• Custom designs or specific colour choices cannot be returned.
• Flat pack items can only be returned if they have not been assembled or removed from the original packaging.
• You will be liable for the full transport costs (round trip – outgoing and incoming) as well as for the commissions charged by the payment gates which will be deducted from your refund. Please note that this may differ from your original invoice as we offer free shipping on completed sales and sometimes subsidise, discount or absorb additional costs.
• Please report any shortages or damages within 24 hours from the time of receiving your merchandise in writing via e-mail. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion.
• Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging if it came in un-labeled boxes. Please e-mail us first to obtain your return authorisation, should you wish to return goods with defects or that have been damaged in transit. Include your initial order number and write (“RETURN”) on the shipping label only please. Please do not write on the box or deface the product packaging.
• You will take responsibility for booking the collection with your preferred couriers. Replacements can only be made once we have determined that there was a manufacturer defect or damage caused during transit. Items that are received with shipping damage will be replaced with the same or similar item at no charge, subject to stock availability.
• If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.

All custom made orders are made especially for you and are therefore final sales. We cannot accept returns, cancellations or exchanges on custom orders unless there is a manufacturer flaw.

Goods: All our items are completely handmade. There might be slight variations in the patterns, size or color as seen. Our products are handmade and are really for those who enjoy the uniqueness of that. Slight variations are not deemed as errors or defects. This include size variations of +/- 2cm.If you are unsure about any part of the item you wish to order, please email us at malldeheartbreak@outlook.com are ready to help you prior to your selection and get the order right.

In the unlikely event that you have a problem with a product, please contact us.

Should you experience any problems please contact malldeheartbreak@outlook.com