§ 1 Scope and Provider

(1) These Terms and Conditions apply to all orders for digital products placed through the online shop of Moonloom-lexa/Alexandra Bruch, Volkenroda-str. 13, 47475 Kamp-Lintfort, Germany (hereafter "Provider").

(2) A Buyer within the meaning of these Terms is any natural or legal person who enters into a contract with the Provider for the purchase of digital products, regardless of whether they act for private, commercial, or self-employed professional purposes.

(3) A Consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An Entrepreneur (Unternehmer) is any natural or legal person, or partnership with legal capacity, who, when concluding the contract, acts in the exercise of their trade, business, or self-employed professional activity.

§ 2 Subject of the Contract

(1) The subject of the contract is the sale of digital products (e.g. download files, editable Canva templates, printable templates). The specific content and system requirements are set out in the respective product description in the online shop.

(2) The Provider generally makes the digital products available by providing a download link or by granting access to an online platform (e.g. Canva).

§ 3 Formation of Contract

(1) The product presentations in the online shop do not constitute a legally binding offer, but a non-binding online catalog.

(2) By clicking the ["Buy now" / "Order with payment obligation"] button, the Buyer submits a binding offer to purchase the digital products contained in the shopping cart.

(3) The contract is formed when the Provider accepts the Buyer's offer via an automated confirmation email sent immediately following successful receipt of payment. This confirmation email simultaneously contains the download link or access to the digital product.

§ 4 Prices and Payment Terms

(1) The prices stated are final prices. No VAT is shown in accordance with § 19 of the German VAT Act (small business regulation).

(2) The Buyer may use the payment methods indicated in the online shop (e.g. PayPal).

(3) No shipping costs apply to digital products.

§ 5 Delivery and Usage Rights

(1) The digital product is made available immediately upon receipt of payment, either by unlocking the download or by sending an access link.

(2) The Provider grants the Buyer a simple, non-exclusive right, unlimited in time and place, to print the purchased digital product for their own purposes as many times as desired, and/or to edit and use it within the respective template (e.g. Canva).

(3) Redistribution, reproduction for the purpose of resale, making publicly available, or resale of the digital content or the template file itself to third parties is not permitted without the Provider's express consent.

(4) Commercial use of the purchased product is only permitted if this is expressly offered and purchased as a "commercial license" in the respective product description.

§ 6 Right of Withdrawal

(1) The right of withdrawal described below applies exclusively to Consumers (§ 1(3)). Entrepreneurs have no statutory right of withdrawal for contracts concerning digital content; a contractual right of return is not granted to Entrepreneurs unless otherwise agreed in an individual case.

(2) Consumers generally have a statutory right of withdrawal. However, for contracts concerning digital content, the right of withdrawal expires early once the Provider has begun performance of the contract, after the Consumer has expressly agreed that the Provider may begin performance of the contract before the withdrawal period has expired, and has confirmed their awareness that, by giving this consent, they lose their right of withdrawal once performance has begun.

(3) The Consumer's consent to the immediate commencement of contract performance, as well as their acknowledgment of the resulting loss of the right of withdrawal, are obtained during the ordering process through a separate, active confirmation (checkbox) prior to completing the order.

(4) The complete Right of Withdrawal / Cancellation Policy is provided as a separate document.

§ 7 Warranty and Liability

(1) Statutory warranty rights apply. If a provided file is defective or unusable, the Provider will first offer a free remedy (e.g. resending or repairing the file).

(2) The Provider is liable for damages only in cases of intent or gross negligence, and in the event of a breach of a material contractual obligation (cardinal obligation), in which case liability is limited to foreseeable damage typical for this type of contract.

§ 8 Data Protection

Information on the processing of personal data in connection with your order can be found in our Privacy Policy.

§ 9 Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 10 Final Provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), insofar as this is not contrary to mandatory statutory provisions of the country in which the Consumer has their habitual residence.

Last updated: 26.09.2026