Effective Date: 11-Feb-2025

1. Overview

At Pixel Palaces, customer satisfaction is our priority. If you are not satisfied with your purchase, we offer refunds under certain conditions as outlined below.

2. Eligibility for Refunds

You may request a refund if:

• The product or service was purchased within the last 30 days.
• The product is defective or not as described.
• The service was not delivered as promised.

3. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Digital products that have been downloaded or accessed.
• Services that have already been rendered.
• Customized or personalized products.

4. Refund Process

To request a refund, follow these steps:

1. Contact our support team at info@pixelpalaces.com with your order details.
2. Provide proof of purchase and a brief explanation of your refund request.
3. If eligible, we will process your refund within 30 business days.

5. Partial Refunds

In some cases, partial refunds may be granted for:

• Items returned in a used or damaged condition.
• Services partially rendered before cancellation.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account.
• Contact your credit card company, as processing time may vary.
• If you still haven’t received it, reach out to us at info@pixelpalaces.com.

7. Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us



For any questions about our refund policy, please contact us at info@pixelpalaces.com.