​Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Dispatch items back within: 14 days of contacting me

I don't accept cancellations once personalised items are approved

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders

Digital downloads

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Orders may take up to 14 days depending on the complexity of the item and what is involved, especially for the personalised items.

Use the postage upgrade if you need your items sent quicker.

Postage is calculated based on order weight as follows:.

Standard 2nd Class

No larger than A5 size up to 100g - £0.85

A4 size up to 250g (Large Letter) - £2.10

A4 size from 251g to 500g (Large Letter) - £2.30

48 Tracked

Large Letter up to 750g - £2.70

Small parcel from 750g to 2kg - £3.39

Medium parcel from 2.10kg to 20kg - £5.09

If you need to upgrade to first class please add the upgrade option to your basket.