Terms and Conditions (T&C)

General Terms

Welcome to our store! By placing an order, you agree to the following terms and conditions:

1. Order Acceptance:

• All orders are subject to acceptance and availability. We reserve the right to refuse service to anyone at our discretion.

1. Pricing and Payments:

• All prices are listed in GBP (£) and include applicable taxes.
• Payment must be made in full at the time of purchase.

1. Product Information:

• We take great care to provide accurate descriptions and images of our products. However, slight variations may occur due to differences in monitors or handmade processes.

Returns and Exchanges

We want you to be delighted with your purchase. If you're not completely satisfied, we offer the following return and exchange policy:

1. Eligibility for Returns and Exchanges:

• Returns or exchanges must be requested within 14 days of receiving your order.
• The item must be unused, in its original condition, and in its original packaging.
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

1. Exclusions:

• Personalised or customised orders are non-returnable and non-exchangeable unless faulty or damaged.

1. Faulty or Damaged Items:

• If you receive a faulty or damaged item, please contact us immediately with photographic evidence. We will replace the item or issue a refund where appropriate.

Cancellations

1. General Orders:

• Orders may be cancelled within 24 hours of purchase if they have not yet been shipped. Please contact us as soon as possible to request a cancellation.

1. Personalised or Customised Orders:

• Once a personalised or customised order has been approved by the customer, cancellations are no longer accepted. Please ensure all details are correct before approving your order.

Shipping and Delivery

• Please refer to our Shipping Policy for detailed information on shipping rates and delivery times.
• We are not responsible for delays caused by third-party carriers, but we will assist in resolving any issues.

Contact Information

If you have any questions regarding our policies, please use the contact form on Payhip

Thank you for your support and understanding!

Thank you for shopping with us! Below, you'll find all the details regarding our shipping practices to ensure a smooth and transparent process for you.

Shipping Rates and Delivery Times

We use Royal Mail Tracked 48 to deliver all orders ensuring reliable and secure delivery. Shipping rates are calculated based on the size and weight of your order:

• Tracked 48 Letter - light (up to 500g): £1.55
• Tracked 48 Letter Items (up to 750g): £2.70
• Tracked 48 Small Parcels (up to 2kg): £3.35
• Tracked 48 Bulky Parcels (over 2kg): £6.55
• Free Shipping: Available on orders over £30 (UK only).

We aim to process and ship the ready to send orders within 2-3 business days, however, personalised, customised and made-to-measure toddler clothing will take longer up to 21 business days. Once shipped, you will receive a tracking number to monitor your delivery status.

Combined Shipping

If you purchase multiple items, we combine shipping costs based on the total weight of your order whenever possible. For example:

• A mix of letter and small parcel items will be calculated as a single parcel.
• Bulky items will default to the bulky parcel rate of £6.55.

Shipping Regions

Currently, we ship to the United Kingdom only.

Packaging

We take care to package your order securely to ensure it arrives in perfect condition. Eco-friendly packaging materials are used wherever possible.

Delays

While we strive to deliver within the specified timeframe, delays can occasionally occur due to circumstances beyond our control (e.g., weather, strikes, or holidays). If your order is delayed, please contact us, and we will assist you in resolving the issue.