READ:

'You' , 'Your' means 'the customer, buyer, purchaser, visitor, browser, business, company.

'We', 'Us', 'Our' means Napping Panda Co and Shea

Visiting Our website and Our external webpages barring Our name, You are required to follow and agree to Our Terms and Policies to continue Your involvement and participation in Our entire website and branded external webpages.

No part of Our website, external webpages, social media postings, product images and descriptions are to be used outside this/Our website and webpages without Napping Panda Co written permission.

Purchasing any of Napping Panda Co products, receiving a free Napping Panda Co product, donating (pay what you want) to Napping Panda Co, and/or commenting on Napping Panda Co membership posts means You agree, abide by, and follow Our terms and policies. It does not constitute nor permit You to use outside of the allowed product usage and/or misuse any of Our products, branding, logo, images, description, and/or membership posts.

Where noted/stated in the product description, the customer will ONLY use the product for Personal Use. Personal You are not allowed to use any Napping Panda Co items to redesign it (or not redesign it) and sell as Your own creation and product. Only items noted/stated in the product description labeled 'Commercial Use' can be used for commercial use by You under the following terms: You DO NOT take credit for the designs. You DO NOT sell the designs, images, and phrases by Napping Panda Co. You purchase the digital product with the knowledge that the colors may look different from the Napping Panda Co product image.

You willingly provided your personal information when joining the Napping Panda Co email list, membership, and/or making a purchase.

You know how or You will learn how to use editing software for editable templates.

You know how to use or will learn how to edit website/landing page/bio link templates.

'You' , 'Your' means 'the customer, buyer, purchaser, visitor, browser, business, company.

'We', 'Us', 'Our' means Napping Panda Co.

When You click on a link from Our website or go to a third-parties website we mention through a search engine, You are leaving Our website which means Our Terms and Policies does transfer, but You will also be under that third-parties Terms & Policies which may or may not be similar to Our's. If You sign up and/or purchase from an affiliate We list/linked You are providing Your info (name, email, address, telephone number, and/or card/payment information) and that/those affiliate third parties have their policies for using Your information and contacting You about their company.

Napping Panda Co. is about keeping things simple and to the point. And that includes Our Privacy Policy. This is what and how We operate here at Napping Panda Co when it comes to Your sensitive information:

• We research, write, and post blog and/or social media posts that may or may not contain a link to another website or webpage.
• We design and create templates and digital downloads using third-party graphic company's websites and services, and We post/add those products to the 'Shop & Product' section of Our website for You to get free, pay what you want (donation), and/or pay full price.
• We use graphics, clip art, and/or illustrations from third-party companies for our blog and social media posts, and in examples of the product posts of Our 'Shop & Products' section; to give you an idea of what a finished product could look like.
• We will email You, which You permitted Us to do when You sign up for Our email mailing list notification when We have uploaded a new product and/or blog post.
• If there is a payment issue We must go through the third-party payment providers website We use.
• We send digital products through links and emails.
• We monitor comments submitted to a blog and/or social media post. We read the comments and decide which to (agree or disagree with Our post) or not (scammers, obscene, telemarketing) to post as We see fit. By submitting a comment You have permitted Us to use the name and other information You provided to be posted and seen on this public platform.

Napping Panda Co does NOT sell Your personal and/or business information (email, phone number, name, address, and card information) to third parties. Your name and email address will be stored on third-party websites which will be stored for as long as needed, and as long as You continue to permit Us to contact You. We do not and will not store Your card/payment, address, and telephone number outside of the third-party card/payment service provider's servers/networks, or the third-party affiliate companies You have signed up with and/or purchased a product and/or service from.

Napping Panda Co uses third-party services and products to operate this website/page and blog for affiliate and selling product purposes. Affiliate companies and their links We use, contain technology to possibly track You when You click on the link provided on Our site. This technology is used to notify the affiliate third-party of where and whom the link originated from so that We can receive payment and/or credit if You purchase and/or use an affiliate's third-party products and/or services.

We do have access to certain information that pertains to You. For Us to gain access and use of Your provided information that is stored on third-party servers, Napping Panda Co must adhere to those third-party rules. We use the following companies who outline what information and how that information is obtained and used by Napping Panda Co. These companies have their Terms & Conditions and Privacy Policies that We highly suggest You read. Third-parties (current and past) Napping Panda Co uses (this list will be updated so that We can run and operate our blog and shop to better serve Us and You):

• Stripe
• Link by Stripe
• PayHip
• MailerLite
• Canva.com
• Square[Up]
• PayPal: Privacy Hub Legal Agreements
• Google Office Products: All Policies

Have any questions about Napping Panda Co Terms and Policies contact at asknappingpanda@writeme.com

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address - If you provided an address that is considered insufficient by the courier, the shipment will be returned to Napping Panda Co. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). If no updated address is provided this is considered 'Unclaimed' {see below), you

Unclaimed - Shipments that go unclaimed are returned to the print-on-demand facility. In which you will be liable for the cost of a reshipment. 

You hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at cost to you the customer, and you will not be refunded.

>What’s your return policy?

We don't offer returns, only exchanges 

>Do you offer refunds?

Refunds are for physical products only. Refunds are only offered to customers that receive the wrong item(s) and choose a refund instead of exchanging the item, or damaged items. 

Refunds, depending on your banks and/or Afterpay processing times, can take (est.) 5-12 days to show up in your account. If you don't see a refund on your account after 12 days contact your bank and/or Afterpay. Ref: Stripe Refund, Afterpay Refund

>Can I exchange an item for a different size/color?

Yes you can; but only once. Contact us within a week after receiving your order. But you will be charged all shipping costs to exchange the item (shipping back the item, and shipping the new item)

NOTICE: If the item is a gift, know that there might be a shipping delay due to the exchange process; which can also include during busy shipping seasons.

'You' , 'Your' means 'the customer, buyer, purchaser, visitor, browser, business, company

'We', 'Us', 'Our' means Napping Panda Co

Napping Panda Co...

• uses commercial use (Free & Paid) graphics (png, jpeg, vector, SVG, clipart, and illustrations), fonts, and stock photos in combination with Napping Panda's designs.
• does not take credit nor ownership of the completed full designs being sold on this website (and on social media); excluding "by Napping Panda Co" designs. Required attribution will be displayed.
• follows the rules of usage of commercial use (Free & Paid) designs used on the end products sold.

When You use a Napping Panda Co product that is labeled personal use only, that contains commercial use graphics, fonts, and/or stock photos You must use those specific products for personal use. If You use personal use only Napping Panda Co products for commercial use You are copyright infringing on the originator's (third-party graphic/clip art/stock photo companies and artist) rights of usage.

At this time Napping Panda Co physical products will only be shipped to United States (Contingous 48, includes D.C.)

The physical products sold on this site will come from two different business facilities for now. If you purchase more than one item (Thank you for that 😊), and based on the products you purchase, your order may be shipped separtely. This includes the third-party printing company used to make certain products sold on this Napping Panda Co shop site.

Shipping Time

Currently we only offer USPS First Class Mail shipping. 

We currently sell to customers in the USA lower 48 only.

We cannot gurantee your item will be delivered on time for certain events and/or holidays.

Delivery

>When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location; estimated delivery:

~USA: 3–9 business days

>Where will my order ship from?

We work with an on-demand order fulfillment company with facilities here in the United States!

>Will I be charged customs for my order?

(Though We do not ship outside certain US States, the below statement is for information purpose only; and for future added states and countries)

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

>My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

~Check your shipping confirmation email for any mistakes in the delivery address

~Ask your local post office if they have your package

~Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

~ Is there a custom fee? If so, who pays for it? (Information purpose only)

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. Any fees are paid to appropriate customs agency by you.

Orders

>How are your products made?

We work with a print-on-demand drop shipper. That is print to order and shipped from the facility that can do it most efficiently!

>How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line.

>I received a wrong/damaged product, what should I do?

Opps, so sorry. If the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!