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Policies

Downloads

This is an instant digital download. Nothing will be posted to you. Once your payment is confirmed, you will receive a download link by email (and in your Payhip library, if your account shows one). Downloading works best on a computer or tablet web browser.


Refunds

Because these are digital files you receive straight away, we can’t offer returns, exchanges or refunds once a file has been downloaded. If something isn’t right with your file, email hello@neurosparkbooks.com and we’ll put it right.


Licence

Our books are for home and personal use only. Please don’t resell, share or upload the files, and don’t use them in a classroom, school or therapy setting without written permission from NeuroSpark. A classroom and therapist licence is coming later as a separate listing. © 2026 NeuroSpark Books.


Privacy

We only use your details to deliver your order and answer your messages. We don’t sell or share your details. We only send emails to people who choose to sign up for them themselves. © 2026 NeuroSpark Books.


Our books are stories for families to share. They are not therapy or a substitute for professional advice.