Privacy Policy
1. General Information
We take the protection of your personal data very seriously. Your personal data is processed confidentially and in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR), as well as this Privacy Policy.
2. Controller
A data controller is responsible for data processing on this website and may be requested at the contact provided in the imprint.
3. Collection and Processing of Personal Data
We collect and process personal data (such as name, address, email address) only to the extent necessary.
This includes in particular when you:
- place an order in our webshop
- subscribe to or participate in our Snail Mail Club
- contact us via email or contact form
Legal basis:
- Art. 6(1)(b) GDPR (performance of a contract)
- Art. 6(1)(a) GDPR (consent)
Your data will only be used for the specific purposes stated and will not be shared with third parties without your consent, unless required for contract fulfillment (e.g. shipping providers, payment services).
4. Processing for Contract Fulfillment
For the purpose of fulfilling contracts, we process personal data necessary for:
- order processing and delivery
- postal shipping (Snail Mail Club)
- payment processing
Legal basis: Art. 6(1)(b) GDPR
5. Server Log Files
When visiting our website, information is automatically collected and stored in server log files by our hosting provider. This may include:
- browser type and version
- operating system
- referrer URL
- IP address
- date and time of access
These data are not directly assignable to specific individuals.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest in ensuring technical stability and security)
6. Contacting Us
If you contact us (e.g. via contact form or email), your data will be stored for the purpose of processing your request and for follow-up communication.
Legal basis:
- Art. 6(1)(b) GDPR (if related to a contract)
- Art. 6(1)(f) GDPR (legitimate interest in handling inquiries)
7. Cookies
Our website uses cookies to improve functionality and user experience.
Cookies are small text files stored on your device.
- Session cookies are deleted automatically after your visit
- Persistent cookies remain stored until deleted
Legal basis:
- Art. 6(1)(a) GDPR (consent, where required)
- Art. 6(1)(f) GDPR (legitimate interest in website functionality)
You can adjust your browser settings to control or disable cookies.
8. Use of Analytics Tools (e.g. Google Analytics)
If analytics tools such as Google Analytics are used, they help us understand user behavior and improve our services.
Data processing takes place only with your consent.
Legal basis: Art. 6(1)(a) GDPR (consent)
You may withdraw your consent at any time or prevent tracking via browser settings or plugins.
9. Social Media Plugins (e.g. Pinterest, Instagram)
Our website may include social media features. When you access such content, a connection to the servers of the respective provider may be established.
Personal data (e.g. IP address, usage behavior) may be transmitted.
Legal basis: Art. 6(1)(a) GDPR (consent)
We have no control over the data processing carried out by these providers.
10. Data Retention
We store personal data only for as long as necessary for the purposes stated above or as required by legal retention obligations.
11. Your Rights Under GDPR
You have the following rights:
- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (“right to be forgotten”, Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object (Art. 21 GDPR)
- Right to withdraw consent at any time (Art. 7(3) GDPR)
To exercise your rights, please contact us using the details provided in the imprint.
12. Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority if you believe that your data is being processed unlawfully.