Meet The Customer Service Doctor - Torsten Reimers

With 30 years of dedicated experience, Torsten is a recognized authority in customer service and training. His journey began on the front lines as a Customer Service Representative with industry leaders like FedEx, where he learned the complex ins and outs of the trade. Progressing through his career, he managed customer service operations for both global and domestic organizations in the service and manufacturing industries. Today, Torsten focuses on his passion - providing practical, relevant, and proven customer service training inspired by his faith and commitment to serving others. Not Just Customer Service—led by The Customer Service Doctor takes great pride in helping organizations and individuals master the art of exceptional service to drive success for every team member and every business.