Refund & Digital Product Policy

Observed Patterns

Last updated: October 26, 2026

At Observed Patterns, we want customers to understand exactly what they're purchasing and be able to access the materials they've paid for.

Our products are digital, which means they are delivered electronically rather than shipped as physical items.

Digital Purchases

Due to the downloadable and immediately accessible nature of our digital products, all purchases are generally considered final once the product or access has been provided.

This includes:

• Interactive HTML books and companion workbooks.
• Downloadable PDFs, practical tools, and resource libraries.
• Digital courses and educational materials.
• Digital collections and bundled products.

We do not generally offer refunds for changes of mind, accidental purchases, or products that have been successfully delivered and function as described, except where required by applicable law.

Technical Issues & Access Problems

Technology occasionally has other plans.

If your download is missing, your licence key isn't working, or a product isn't functioning as described, please contact us.

We will make reasonable efforts to investigate the issue and help you access your purchase.

Where a significant technical problem cannot be resolved, we will consider an appropriate refund or other remedy.

Refund Exceptions

Refunds may be provided in circumstances including:

• Duplicate purchases of the same product.
• Incorrect or missing digital products.
• Significant technical problems that cannot reasonably be resolved.
• Purchases for which a refund or cancellation is required by applicable consumer protection laws.

Requests will be reviewed according to the circumstances and applicable legal requirements.

Before Purchasing

Please review each product's description and technical requirements.

Our interactive HTML books are designed to open in compatible web browsers and are not traditional Kindle or PDF ebooks.

Some products require an internet connection for initial licence verification. Mobile devices may require landscape orientation and scrolling.

These requirements are explained in the relevant product descriptions.

Requesting Support or a Refund

If you experience an issue with your purchase or wish to request a refund, please use our Contact Support button below.

When contacting us, include your order number or purchase email address, the product name, and a brief explanation of the issue.

We may request additional information to help investigate technical problems.

We aim to respond within three business days.

Approved refunds will be returned through the original payment method where possible. Processing times may vary depending on the payment provider.

Your Consumer Rights

Nothing in this policy limits or excludes any refund, cancellation, or other consumer rights provided by applicable law.

Observed Patterns

Understanding the mechanisms. Not prescribing the person.