Effective Date: 01/01/2009

At Overkill Strength, we are committed to delivering exceptional products and services. This refund policy specifically addresses custom-built gear orders and distinguishes them from our non-customizable, returnable items.

Custom-Built Gear: Non-Refundable Policy

Once the process of building custom gear has commenced, the sale becomes final and non-refundable. This includes, but is not limited to, the initial design phase, materials procurement, and actual production. We encourage customers to carefully review and confirm their specifications before placing a custom order.

Cancellation for Custom Orders Before Commencement

Requests for order cancellation must be made in writing within three weeks of placing the custom order. If the cancellation request is received within this timeframe and before the commencement of the production process, a refund may be considered, subject to a cancellation fee to cover any non-recoverable costs incurred. If the build process has begun there will be no refund available.

Modifications and Changes to Custom Orders

Any modifications or changes to custom gear orders must be communicated in writing before build process begins. We will make reasonable efforts to accommodate changes within this timeframe. Changes requested after this period may not be possible, and the order will proceed as originally specified.

Returnable Items

For non-customizable items that are returnable, customers have the right to return the product 30 days of receiving the item. These returnable items must be in unused and resalable condition, with all original packaging intact. Refunds for returnable items will be processed promptly upon receipt and inspection of the returned item.

Quality Assurance for Custom Orders

We take pride in the quality of our custom-built gear. If a custom item is delivered with defects or does not conform to the agreed-upon specifications, please contact our customer service team within 14 days days of receiving the item. We will work with you to address the issue, which may include repair, replacement, or a partial refund at our discretion.

Refunds for Cancelled Custom Orders

Refunds for cancelled custom orders, if deemed eligible, will be processed within 10-14 days from the date of the cancellation request. The refund amount will be the original purchase price minus any applicable cancellation fees.

Contact Information

For inquiries related to cancellations, modifications, quality concerns, or returns, please contact our customer service team at rudy@overkillstrength.com.

Thank you for choosing Overkill Strength. We appreciate your understanding of our policies as we strive to provide you with the best products and services.

Overkill Strength

3075 Book Rd, Ste 103, 9156, Naperville, IL 60567

rudy@overkillstrength.com