TERMS & CONDITIONS

Last Updated: September 19, 2026

Welcome to Pheonixx Bloom. These Terms & Conditions govern your use of the Pheonixx Bloom website and your purchase and use of our digital products.

By accessing our website or purchasing a product from Pheonixx Bloom, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. ABOUT PHEONIXX BLOOM

Pheonixx Bloom is a digital creative brand offering downloadable digital products, including but not limited to:

Digital journals
Digital stickers
Planners
Templates
Printables
Productivity resources
Lifestyle and self-development resources
Other digital creative products

Our products are designed for personal enjoyment, organisation, creativity, and inspiration.

2. DIGITAL PRODUCTS

All products sold through Pheonixx Bloom are digital products unless explicitly stated otherwise.

Digital products may be provided in formats such as:

PDF
PNG
JPG/JPEG
ZIP files
Canva templates
Other digital formats specified on the individual product listing

No physical product will be shipped unless the product description specifically states otherwise.

You are responsible for ensuring that your device and software are compatible with the file format provided.

3. PRODUCT DESCRIPTIONS

We make reasonable efforts to ensure that product descriptions, images, previews, colours, dimensions, and other information displayed on our website are accurate.

However, colours may appear differently depending on your device, monitor, software, printer, or display settings.

Digital products may also be updated, improved, or modified from time to time. Such updates do not guarantee that previously purchased products will automatically receive future versions unless specifically stated.

4. ORDERS AND PAYMENTS

By placing an order, you confirm that:

The information you provide is accurate and complete.
You are authorised to use the payment method provided.
You understand that you are purchasing a digital product.
You have reviewed the product description before completing your purchase.

All prices are displayed on the website in the applicable currency and may be changed at any time.

Pheonixx Bloom reserves the right to correct pricing errors, product information errors, or other website errors before or after an order is placed.

Your order is considered accepted once payment has been successfully processed and the digital product has been made available to you.

5. DIGITAL DELIVERY

After a successful purchase, your digital product will generally be delivered through the method stated on the product page or checkout process.

This may include:

An instant download
A download link
An email containing access instructions
Access to a Canva template or other third-party platform

Please check your spam, junk, promotions, or other email folders if you do not immediately receive your purchase.

If you experience a problem accessing your purchased product, please contact Pheonixx Bloom so we can assist you.

6. REFUNDS AND DIGITAL PRODUCTS

Because Pheonixx Bloom products are digital and can generally be accessed immediately after purchase, all sales are generally final once a digital product has been delivered or made available for download.

However, if you experience a genuine technical problem, receive an incorrect file, receive a corrupted file, or are unable to access the product due to an issue on our side, please contact us.

We will make reasonable efforts to:

Correct the issue;
Provide a replacement file; or
Provide another appropriate solution where applicable.

Nothing in these Terms & Conditions is intended to limit any mandatory consumer rights you may have under applicable law.

7. CANCELLATION

Once a digital product has been delivered or access has been provided, cancellation may not be possible.

Where applicable law provides you with a cancellation or withdrawal right for digital content, that right may be affected by your express consent to receive the digital content immediately and your acknowledgement that you may lose the applicable withdrawal right once performance begins.

8. PERSONAL USE ONLY

Unless explicitly stated otherwise, Pheonixx Bloom products are licensed to you for personal, non-commercial use only.

When you purchase a digital product, you are purchasing a licence to use the product, not ownership of the underlying intellectual property.

You may:

Download the product for your personal use.
Use the product in your own personal digital journal or planner.
Print eligible products for your own personal use.
Use digital stickers and similar assets in your own personal digital projects where permitted by the product description.

9. PROHIBITED USE

You may not:

Resell any Pheonixx Bloom digital product.
Share, distribute, upload, or publicly post the original files.
Give purchased files to another person.
Sell or redistribute individual elements from a purchased product.
Claim Pheonixx Bloom designs as your own.
Copy, reproduce, modify, or redistribute products for commercial purposes unless you have received written permission.
Upload Pheonixx Bloom files to file-sharing websites, marketplaces, repositories, or similar platforms.
Use our products to create competing digital products for sale.
Remove copyright, branding, or ownership notices where applicable.

Unauthorised sharing or redistribution may result in termination of your licence to use the product.

10. CANVA TEMPLATES

Some Pheonixx Bloom products may be provided through Canva.

Where a product requires Canva, you are responsible for having access to a compatible Canva account and accepting Canva's applicable terms and policies.

Pheonixx Bloom does not guarantee that Canva's features, interface, pricing, or availability will remain unchanged.

You may not redistribute a Pheonixx Bloom Canva template or provide the original editable template to others unless the product specifically grants that permission.

11. INTELLECTUAL PROPERTY

All content available through Pheonixx Bloom, including but not limited to:

Product designs
Illustrations
Graphics
Templates
Digital stickers
Journals
Written content
Website content
Logos
Branding
Product previews
Photographs and other visual materials

is owned by or licensed to Pheonixx Bloom and is protected by applicable intellectual property laws.

Purchasing a product does not transfer ownership of the intellectual property to you.

All rights not expressly granted under these Terms & Conditions are reserved by Pheonixx Bloom.

12. THIRD-PARTY CONTENT AND SERVICES

Some Pheonixx Bloom products may contain links, integrations, fonts, resources, or features provided by third parties.

Pheonixx Bloom is not responsible for changes, interruptions, restrictions, or policies imposed by third-party platforms.

Your use of third-party services is subject to the relevant third party's own terms and policies.

13. WEBSITE USE

You agree to use the Pheonixx Bloom website lawfully and responsibly.

You must not:

Attempt to gain unauthorised access to the website or its systems.
Interfere with the website's operation.
Introduce malicious software, viruses, or harmful code.
Use the website for fraudulent purposes.
Copy or reproduce substantial portions of the website without permission.
Use automated systems to improperly access or collect website content.

We reserve the right to restrict or terminate access to the website where necessary to protect our business, website, customers, or intellectual property.

14. ACCURACY OF INFORMATION

We aim to keep the information on our website accurate and up to date. However, we do not guarantee that all website content will always be complete, accurate, current, or error-free.

We reserve the right to correct errors and update website content, products, prices, or availability at any time.

15. DISCLAIMER

Pheonixx Bloom's products are created for creative, organisational, entertainment, educational, or inspirational purposes, depending on the individual product.

Unless explicitly stated otherwise, our products are not professional financial, medical, legal, psychological, nutritional, or other professional advice.

You are responsible for determining whether a product is appropriate for your individual circumstances.

16. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Pheonixx Bloom will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or digital products.

We are not responsible for problems caused by:

Your device or internet connection;
Incompatible software;
Incorrect download or installation;
Third-party platforms;
Failure to follow product instructions;
Unauthorised use or redistribution of our products.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful under applicable law.

17. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using our website or purchasing products, you acknowledge that certain information may need to be collected and processed to complete your purchase, provide customer support, deliver digital products, prevent fraud, and operate our website.

Please review our Privacy Policy for more information about how your personal information is handled.

18. CHANGES TO THESE TERMS

Pheonixx Bloom may update these Terms & Conditions from time to time.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted means that you accept the updated Terms & Conditions, subject to any rights you may have under applicable law.

19. GOVERNING LAW

These Terms & Conditions are governed by the laws applicable to Pheonixx Bloom and its business operations, without prejudice to any mandatory consumer protections that apply to you under the laws of your country of residence.

Where applicable, consumers within the European Union retain the rights and protections granted to them under applicable EU consumer and digital-content legislation.

20. CONTACT

If you have questions about these Terms & Conditions, your order, or a digital product you purchased, please contact Pheonixx Bloom through the contact information provided on our website.

We will do our best to respond to customer enquiries as soon as reasonably possible.