Term and Conditions

Terms of Service for Physical Products

Last Updated: June 21, 2025

Thank you for shopping with Platinum Favors. Please read our Terms of Service carefully before placing your order. By purchasing from us, you agree to the policies outlined below.

1. Order Processing

• All custom product orders must be placed at least 2 weeks in advance of your event date.
• Full payment is required before your order is confirmed or begins production.
• Orders are processed in the order they are received. Rush orders may be available with an additional fee and must be approved.

2. Design Approval

• A digital mockup or proof may be sent for approval before production.
• It is the customer’s responsibility to verify all information, including names, dates, colors, and product quantities.
• Once approved, no changes can be made, and the order moves into production.

3. Shipping & Delivery

• We ship using USPS and provide tracking information once available.
• Please ensure your shipping address is correct. We are not responsible for packages lost or delayed due to incorrect addresses or postal service issues.

4. Returns & Refunds

Due to the personalized and handmade nature of our items, all sales are final.

Refunds or replacements are only available if:

• An item arrives damaged or defective
• You report the issue within 48 hours of delivery with clear photo proof

We do not accept returns or issue refunds for:

• Incorrect personalization submitted by the customer
• Minor color variations due to screen differences
• Customer misuse or improper storage/handling

5. Cancellations

• Orders can be canceled within 24 hours of purchase unless production has already started.
• After 24 hours, cancellations are no longer eligible for refunds.

6. Care Instructions

• All items are made with care and quality materials. Please follow care instructions (included with your order when applicable) to ensure the longevity of your products.
• We are not responsible for damage caused by washing, improper use, or storage.

7. Use of Images

• We may share photos of completed products on our social media and promotional materials. If you prefer your order not be shared, please notify us when placing your order.

8. Contact Us

If you have questions or concerns, contact us at:

📧 platinumfavors12@gmail.com

📞 Instagram.com/platinumfavor