Last updated: October 23, 2026

At Practical Business Tools, we want our customers to be satisfied with their purchases.

1. Digital Products

All products sold through our store are digital downloads, including Google Sheets templates, calculators, and business tools. No physical products are shipped.

2. Refund Eligibility

Because digital products are delivered electronically and can be copied after purchase, we generally do not offer refunds for changes of mind or accidental purchases once the product has been accessed or downloaded.

However, we will consider refund requests in the following situations:

• The purchased file is defective or cannot be accessed.
• The product is materially different from its description.
• You were charged more than once for the same purchase.

3. Technical Support

If you experience difficulty downloading, opening, or using a purchased product, please contact us. We will make reasonable efforts to resolve the problem.

4. Requesting a Refund

To request assistance or a refund, please contact us through the Contact page on our website within 14 days of purchase.

Include your order number, the email address used for the purchase, and a brief description of the issue.

We will review your request and respond as soon as reasonably possible.

5. Applicable Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws. Refunds will be provided whenever legally required..