I've spent 15+ years teaching languages and another 14+ running QA on live call-center floors — training agents, scoring real conversations, fixing what actually breaks communication under pressure.

ProComm Performance Lab is what happens when those two worlds combine: executive communication training built with the same rigor call centers use to hold agents accountable, not generic English-coaching advice. I build these systems for bilingual professionals who already have the experience and the results — they just need the room to actually hear it.