What methods of payment do you accept?

We process all payments at QueenBrat Digital Designs through Paypal. You may check out through Paypal without having an account there, using your credit card. Once you are directed to the Paypal site, just click on the link that says “Don’t have a Paypal Account?”, and you will be prompted to enter your credit card information. If you use Paypal to pay for your items they will be available for download immediately after your payment has been processed.

How long are the items I purchase available for download?  

Your purchased items will be available for download for 5 downloads after your purchase is complete. 

What if I have problems downloading my purchase? 

 If you receive an error while downloading, please try the download once again. Occasionally there may be problems if there is a high demand on download resources at the time, or if for some reason the shop is temporarily unavailable. If you still experience problems, please contact Support, include a description of the problem, your invoice/order number, your PayPal receipt number, and any error message you may receive. Your problem will be addressed as soon as possible.

What format are the downloaded files in? 

 All downloaded files are in compressed .zip format, which will require a program such as Winzip to unpack or uncompress them. You can download a free trial of Winzip from http://www.winzip.com, or your operating system may already have a built-in option that you can choose by right-clicking on the zipped file.

Can I Return a Purchase after buying it?

I adhere to a strict policy, and do not accept returns or refunds on downloadable goods once purchased, so please choose carefully. If the products are defective in any way, please contact me and I will work with you to resolve the problem.



Do you offer a CD-burning service?

No, I do not provide this service.