Refund Policy
Last updated: August 18, 2026
Please review this policy before purchasing.
1. Digital access and final-sale rule
The Japanese Pokémon Sourcing Vault is a digital educational product that provides immediate access to confidential sourcing information, including a permissioned vendor contact. Except where required by applicable law, all sales are final once access is granted.
2. No voluntary refunds for buyer-dependent or third-party outcomes
Voluntary refunds will not be provided because a buyer:
• changes their mind, does not use the course, or decides the product is no longer needed;
• expected different sales, revenue, profit, demand, resale price, or speed of sale;
• cannot obtain desired inventory, pricing, MOQ, shipping terms, payment methods, or delivery timing from the vendor;
• experiences a customs delay, duty, tax, carrier problem, marketplace restriction, account suspension, buyer return, chargeback, or other third-party event;
• disagrees with an updated product ranking or finds that market conditions changed after purchase;
• fails to read the description, disclosures, refund policy, buyer terms, or course instructions before purchasing or ordering; or
• shares, resells, republishes, distributes, or exposes protected course material or vendor information.
3. Limited exceptions
A refund may be considered only when:
• the buyer was charged more than once for the same purchase;
• the purchase was unauthorized and the claim is supported by appropriate payment-provider evidence;
• applicable law creates a non-waivable refund right; or
• a material technical problem prevents access to the purchased course and the seller cannot restore access within five business days after receiving sufficient details and a reasonable opportunity to fix it.
Restoring access, correcting the affected content, or providing an equivalent replacement is the preferred remedy for an access problem. A refund is not required when the problem is caused by the buyer's device, internet connection, forgotten login, spam filtering, unsupported software, failure to follow instructions, or a Payhip/account issue that can be corrected.
4. How to request help
Contact Raffa by Instagram DM through the account that directed you to the course. Include the buyer name, purchase email, order date, and a clear description or screenshot of the problem. Do not send full payment-card, bank-account, or government-identification information through Instagram.
Raffa will try to respond as quickly as possible, but no exact response time is guaranteed. Buyers should contact the seller before initiating a chargeback. Unsupported chargebacks may be contested using checkout consent, access records, course-delivery records, communications, and these terms.