Frequently Asked Questions

Shipping

Shipping for autographed books available to US only.
Shipping for POD books will be determined by Bookvault.

Downloading your Digital Product

How do I get and read my books?

When you buy a book from my store, the process is simple and secure. You also have 2 options.

First, complete your purchase through my store. You will immediately receive a downloadable epub link. You can you use that if you like (see option 2 below).

OPTION 1: Bookfunnel (Recommended)

Watch for two emails:

Purchase confirmation and - Bookfunnel delivery email (This is where your book link is.)

Click the Bookfunnel link and follow the directions to download your book

OPTION 2: Direct EPUB Download

Right after purchase, Payhip provides a downloadable EPUB file. Here's how to use it:

To Read on Your Phone/Tablet:

• iPhone/iPad: Open in Apple Books (comes pre-installed)

• Android: Download free Google Play Books app or any EPUB reader app

To Read on Your Computer:

• Windows: Download free Calibre or Adobe Digital Editions

• Mac: Open directly in Apple Books

Simple Steps:

1. Click the download link in your Payhip purchase confirmation

2. Choose where to save the file

3. Open with your preferred reading app

Is it complicated to read my books?

Not at all! Bookfunnel makes it easy to read on any device you prefer. They provide:

• Simple download instructions

• A free reading app

• Friendly customer support

• Help getting your book onto your favorite device

Having trouble?

• Check your spam folder for the Bookfunnel email.

• Contact Bookfunnel for any tech support if you have trouble transferring the product to your device. Visit Bookfunnel's help desk at https://bookfunnel.com/help/

• Contact the author at ronda@rondahinrichsen.com

Miscellaneous Policies

All sales final. No refunds or returns.

Phineas Hawk and the Lost Cosmo-gems PLUS Phineas Hawk's Discovery Pack