REFUND & CANCELLATION POLICY
REFUND & CANCELLATION POLICY
Last Updated: 2026
SADDY TECH X provides digital educational products, eBooks, guides, study resources, and other downloadable digital content.
DIGITAL PRODUCT PURCHASES
All products sold through SADDY TECH X are digital products. No physical product is shipped to the customer.
Before completing a purchase, customers are encouraged to review the product title, description, price, features, and other available product information carefully.
ORDER CANCELLATION
A customer may contact SADDY TECH X as soon as possible if an order has been placed but the digital product has not yet been delivered.
Once a digital product has been delivered or access/download has been provided, cancellation may generally not be possible because the digital content has already been made available.
REFUND REQUESTS
Refund requests may be considered in cases such as:
• Payment was successfully completed but the purchased digital product was not delivered.
• The delivered file is technically corrupted or cannot be accessed.
• A technical issue prevents the customer from accessing the purchased product.
• A duplicate payment was made for the same product and is verified by SADDY TECH X.
For eligible technical or delivery issues, SADDY TECH X may provide a replacement file, restore access, or issue an appropriate refund after reviewing the order.
NON-ELIGIBLE REFUND REQUESTS
A refund may generally not be available where:
• The customer has successfully received or downloaded the digital product.
• The customer changes their mind after purchase.
• The customer purchased the product without reviewing its description or contents.
• The customer does not require the product after purchase.
• The product has already been accessed and there is no verified technical or delivery issue.
REFUND PROCESSING
Where a refund is approved, it will be initiated through the applicable payment method/payment gateway used for the transaction.
The time taken for the refunded amount to appear in the customer's account may depend on the payment provider or bank.
For digital-product disputes, Razorpay itself advises customers to first contact the merchant and refer to the merchant's refund, cancellation, shipping/delivery, and terms policies. 1
DUPLICATE PAYMENTS
If a customer believes that the same order has been charged more than once, they should contact SADDY TECH X with the transaction/order details. After verification, an appropriate resolution will be provided for confirmed duplicate payments.
CONTACT
For any questions regarding refunds, cancellations, payments, or digital product access, please contact SADDY TECH X through the contact details available on our website.
We aim to review genuine customer concerns fairly and provide an appropriate resolution based on the circumstances of each case.