Digital products

SEND & Seen products are digital downloads. No physical product will be sent unless this is clearly stated on the individual product page.

Our digital resources are designed to be available for download following purchase.

Under UK consumer law, customers purchasing digital content normally have a 14-day right to cancel. Where you expressly agree to receive your digital content immediately and acknowledge that you will lose your right to cancel once supply of the digital content begins, the usual 14-day cancellation right will no longer apply.

Because digital products cannot be returned once supplied, we do not normally offer refunds for change of mind after the digital content has been supplied in these circumstances.

If something isn't right

This policy does not affect your statutory rights. If your download is faulty, cannot be accessed, is not as described, or you believe there has been an error with your purchase, please contact SEND & Seen and we will work with you to resolve the issue.

If you accidentally make a duplicate purchase, please contact us so we can review it.

Nothing in this policy excludes or limits any rights you have under applicable consumer law.

Purchasing from SEND & Seen

By purchasing a digital resource from SEND & Seen, you are purchasing a licence to use the resource for your own personal or household use, unless the product description states otherwise.

Please check the product description carefully before purchasing to make sure the resource is suitable for your needs.

Using our resources

SEND & Seen resources may be downloaded, saved and printed for your own personal or household use. You may print additional copies for your own use where needed.

Resources must not be resold, redistributed, shared publicly, uploaded to other websites or platforms, or reproduced for commercial purposes without prior written permission from SEND & Seen.

Educational information

SEND & Seen resources are designed to provide practical information, organisation and support for families navigating SEND and education. They do not constitute legal, medical or other professional advice and are not a substitute for advice specific to your individual circumstances.

We aim to keep our resources clear and accurate, but SEND processes, guidance and individual circumstances can change. where appropriate, customers should check current information with the relevant school, local authority, government service or qualified professional.

Digital products

Products described as digital downloads are supplied electronically; no physical item will be posted unless the product listing specifically states otherwise.

Your rights relating to cancellation, refunds and problems with digital content are explained in the Refunds & Digital Downloads section of these policies.

Intellectual property

Unless otherwise stated, the content and design of SEND & Seen resources remain the intellectual property of SEND & Seen. Purchasing a resource gives you permission to use it; ownership of the underlying content and design is not transferred to you.

Your statutory rights

Nothing in these terms is intended to exclude or restrict any rights you have under UK consumer law.

Questions or problems

If you have a question about a purchase or experience a problem accessing a resource, please contact SEND & Seen using the contact details provided on this website.

Your privacy matters to us

SEND & Seen respects your privacy and is committed to handling your personal information responsibly and transparently.

Information we may collect

When you purchase a resource, contact SEND & Seen or choose to join our mailing list, we may receive information such as your name, email address, order and transaction details, and any information you choose to provide when contacting us.

Payment information is processed through the payment services available at checkout. SEND & Seen does not directly store your full debit or credit card details.

How we use your information

Your personal information may be used to:

• process and fulfil your order;

• provide access to purchased digital products;

• communicate with you about your purchase;

• respond to questions or support requests;

• maintain appropriate business and transaction records; and

• send marketing emails where you have chosen to receive them.

We only use personal information where we have a lawful basis for doing so. This may include fulfilling our contract with you, complying with a legal obligation, your consent, or our legitimate interests where appropriate.

Who your information may be shared with

We may use trusted third-party services necessary to operate SEND & Seen, including our ecommerce platform, payment providers and other services used to deliver or administer purchases.

These providers may process personal information on our behalf or in connection with providing their services.

We do not sell your personal information.

How long we keep your information

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including where records need to be retained for legal, accounting or tax purposes.

Marketing

You will only receive marketing communications where permitted by law. Where you have consented to marketing, you can withdraw that consent and unsubscribe at any time.

Your rights

Depending on the circumstances, UK data protection law gives you rights relating to your personal information, which may include the right to access, correct or erase your information, restrict its use, object to certain processing, and request transfer of your information.

You may also withdraw consent at any time where consent is the basis on which your information is being used.

If you have concerns about how your personal information has been handled, you also have the right to raise a concern with the Information Commissioner’s Office (ICO).

Contact us

If you have questions about this privacy policy or how SEND & Seen handles your personal information, please contact us using the contact details provided on this website.

Using SEND & Seen resources

All SEND & Seen resources, including digital downloads, written content, worksheets, templates, graphics and original designs, are protected by copyright.

When you purchase a SEND & Seen digital resource, you are purchasing a licence to use that resource for your own personal use. Copyright and ownership of the original material remain with SEND & Seen.

You may:

• download and save your purchased resource for your own use;

• print copies for your own personal use;

• complete, annotate and use the resource when preparing for or attending meetings relating to your own child or young person; and

• take your completed or partially completed resource into meetings and share the information you have written within it where appropriate.

Please do not:

• share, forward or distribute the original digital file to other people;

• upload the resource to websites, shared drives, social media groups or other online platforms;

• reproduce the resource for other families or organisations;

• alter, rebrand or remove SEND & Seen branding for redistribution;

• sell, sublicense or commercially distribute any SEND & Seen resource; or

• reproduce substantial parts of the resource to create another product or resource for distribution.

If another parent, carer or professional would like their own copy, please direct them to SEND & Seen to obtain one.

Professional and organisational use

Unless a product specifically states otherwise, purchases are licensed for individual personal use rather than use across a school, organisation, service or professional caseload.

If you are interested in using SEND & Seen resources professionally or across an organisation, please contact SEND & Seen to discuss appropriate licensing.

Thank you

SEND & Seen resources take considerable time, care and lived and professional experience to create. Respecting these terms helps us continue developing practical, affordable support for SEND families.

SEND & Seen resources are designed to provide practical information, guidance and organisational support for parents and carers navigating education and SEND.

The information and resources provided by SEND & Seen are for general informational and educational purposes only. They do not constitute legal, medical or other professional advice and should not be relied upon as a substitute for advice from an appropriately qualified professional.

SEND systems, policies, guidance and individual circumstances can vary and may change over time. While every effort is made to create resources that are accurate, useful and thoughtfully prepared, SEND & Seen cannot guarantee that all information will remain current or apply to every individual situation.

Using a SEND & Seen resource does not guarantee a particular decision, provision, support package or outcome from a school, local authority or other organisation.

Parents and carers remain responsible for deciding what information is appropriate to share and what action to take in relation to their own circumstances.

Where you require advice about your individual legal rights, medical needs or a specific dispute, you should seek advice from an appropriately qualified professional or relevant specialist service.

SEND & Seen is here to help you feel more prepared, organised and confident — not to replace the professionals who may need to support you.