Last Updated: August 2026

Store: Sachi's Inkwell

Contact Email: suchimazamba@gmail.com

At Sachi's Inkwell, we want you to be completely satisfied with your reading experience. Please review our refund and return policy below for both digital and physical purchases.

1. Digital Products & eBooks

Due to the instant accessibility of digital downloads, all sales of digital products and eBooks are generally final and non-refundable once the file has been downloaded or accessed.

However, we will gladly issue a refund or replacement under the following conditions:

Misrepresentation: The content of the eBook differs significantly from what was advertised or described on our store page.

Technical Issues: The download file is corrupted, defective, or cannot be accessed, and our support team is unable to resolve the issue for you.

Duplicate Purchase: You accidentally purchased the exact same eBook twice in a single transaction.

2. Physical Books & Shipped Goods

If you purchase a physical copy of our books or merch, we offer a 7-day return window starting from the date you receive your order.

To be eligible for a refund or exchange on physical items:

You must contact us within 7 days of delivery.

The item must be returned in acceptable, re-sellable condition (undamaged, with no excessive wear or torn pages).

Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective due to a shipping error.

3. How to Request a Refund

To request a refund or raise a concern regarding your order, please reach out to us directly:

Email: suchimazamba@gmail.com

Please include:

Your full name

Order number / payment confirmation

A brief explanation (and photos if a physical item arrived damaged)

4. Refund Processing

Once your refund request is approved, your refund will be processed back to your original payment method via Paystack (or your payment gateway). Please allow 5–10 business days for the funds to reflect in your bank account, depending on your financial institution.