We want you to be entirely satisfied with your purchase. Please review our policies regarding order cancellations and refunds below. 

Cancellations

You may request to cancel your order within 24 hours of purchase. Once an order has been shipped, it cannot be canceled, and you must follow the return process instead. 

Returns & Refunds 

1. Our policy lasts 7 days from the date of delivery. If the specified number of days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange. 
2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days. 

Non-Returnable Items

Certain items cannot be returned, such as perishable goods, custom products, or digital downloads. 

Contact Us

For any questions related to refunds and returns, please reach out to us at info@sammyralekholela.com