I’m so excited to ship your artwork to you. It means so much that you’ve chosen to bring one of my pieces into your home. As an art lover myself, I know how transformative a single piece can be — it shifts the energy of an entire space.

Processing Time

Please allow 2–3 business days for handling and preparation before your order ships.

Shipping Timeframes

• Standard shipping typically takes 3–7 business days.
• During the holiday season, transit times may extend to 5–10 business days.
• All transit times depend on the carrier. If your package is delayed, I sincerely apologize on behalf of the carrier.

Lost Packages

If your package appears lost in transit, please contact sarahproutart@protonmail.com within 48 hours so I can open an investigation with the carrier.

Because each original artwork is one-of-a-kind, an exact replacement may not be possible. If the carrier confirms the package is lost, I will work with you on a suitable resolution, which may include a refund.

Damaged Items

If your artwork arrives damaged, please email sarahproutart@protonmail.com within 48 hours, including clear photos of the damage and packaging.

Since original artworks cannot be recreated identically, I will offer either a refund or a credit toward another piece, depending on availability and the nature of the damage.

International Orders

I am not responsible for any VAT, import fees, duties, or taxes that may be charged by your country upon delivery. These costs are the responsibility of the buyer.