Effective Date: June 2025

Seren Creative Studio | Based in the UK

At Seren Creative Studio, your privacy is important. This policy explains how your personal information is collected, used, and protected when you visit our site or make a purchase, in line with the UK General Data Protection Regulation (UK GDPR).

1. What We Collect

When you browse or buy from Seren Creative Studio on Payhip, we may collect:

• Your name and email address
• Billing details (for payment processing)
• Purchase history and download activity
• Messages or inquiries you send us

Payment details are handled securely by Payhip, PayPal, — we never see or store your full payment information.

2. How We Use Your Data

We use your data to:

• Process and deliver your digital purchases
• Communicate with you (e.g. updates, questions, support)
• Improve our products and services
• Send marketing emails (only if you opt-in)

3. Lawful Basis

Under UK GDPR, we process data based on:

• Contract – to complete your purchase
• Legitimate interest – to improve our services
• Consent – for marketing (which you can withdraw at any time)

4. Sharing Your Info

Your data is never sold or traded. We may share it with:

• Payhip, PayPal, (for secure transactions)
• Email providers (if you subscribe to updates)

These services only receive the data they need to do their job and are GDPR-compliant.

5. Cookies

This site uses cookies to:

• Make the website work smoothly
• Track anonymous site traffic (analytics)

You can disable cookies in your browser settings if you wish.

6. Your Rights

Under UK GDPR, you have the right to:

• Access or correct your personal data
• Request deletion of your data
• Limit or object to how your data is used
• Withdraw marketing consent
• Request data portability

To make a request, email: serencreativestudio@gmail.com

7. Data Retention

We keep order and customer data only as long as needed for:

• Tax and legal obligations
• Customer service
• Business records

8. Contact Us

Questions or data requests? Contact:

Seren Creative Studio

serencreativestudio@gmail.com

Based in the UK

If you’re not satisfied with how we handle your data, you can also contact the Information Commissioner's Office (ICO): https://ico.org.uk