14-day money-back guarantee. Changed your mind? Email us within 14 days of buying and we'll refund you in full. No questions asked. If you buy from the UK or EU, this also covers your 14-day right to cancel.

Faulty files. If a file is faulty, won't open, or doesn't do what the product page says, tell us at any time. There's no 30-day cut-off. We'll fix it or send a working replacement. If the problem is major, you choose: a full refund or a replacement.

Your consumer rights come first. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If you're in New Zealand, the Consumer Guarantees Act 1993 applies where you buy as a consumer. If you're in the UK, you have rights under the Consumer Rights Act 2015. Nothing in this policy limits those rights.

How to ask. Reply to your order email, or email us at the address on your receipt, with your order number. We answer within 1 business day.