Shipping, Returns & Legal Information
Shipping Fees For Physical Items
All parcels ship from The Netherlands. Shipping is currently available to all EU member states, with parcel tracking. Shipping outside the EU is not currently offered.
Shipping fees are updated to reflect the most current carrier charges and the cost of packaging.
Shipping fees are calculated based on the weight of goods to be shipped and the shipping destination in the EU.
We do not ship to PO boxes.
Shipment Information
Unless specified otherwise, in-stock yarn will be shipped within 5 business days of the order date. Dyed-to-order yarn will be shipped within 12 business days.
Expected delivery times (shipping by the carrier) range from 3 to 12 days, depending on the shipping destination.
Upon initiating the shipping, the buyer will receive of tracking number as provided by the carrier.
Packages marked as delivered are solely the responsibility of the buyer. If you believe that your package has been inadvertently delivered to the wrong address or stolen, please contact your local post office and / or file a police report for assistance.
If you believe your order has been lost in the mail, please contact me for assistance via the contact form.
Import Fees, Customs Charges, and Taxes
If you're purchasing from outside the EU, you may be liable for import fees, customs charges, and other taxes. All import fees, customs charges, and taxes are the responsibility of the customer. The seller is not responsible for delays if a shipment is held in Customs or by your local authorities.
Returns Of Physical Items & Right of Withdrawal
Returns can be made for physical items, such as hand dyed yarns. Digital items, such as knitting patterns (PDF) cannot be returned.
Right of Withdrawal
In accordance with EU consumer protection laws, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by email). You may use our model withdrawal form (see below), but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Return Process and Conditions
Original shipping costs are non-refundable. The shipping and packaging costs associated with the return or the exchange are the responsibility of the buyer.
All yarn returned for an exchange or refund must:
- Arrive in its original state, including all tags and packaging
- Be in pristine saleable condition
- Be sent back within 14 days of communicating your withdrawal
- Be shipped to the specified return address
The following items are not eligible for return:
- Yarn that has been damaged, wound/caked, used, worn, washed or worked with (for example: knitting, crochet, weaving, etc.)
- Items returned with smoke odors, perfume odors, or with visible animal hair or other debris
- Custom orders
- Digital items
Refunds
Refunds will be processed within 14 days of receiving the returned goods.
Refunds will be processed using the same payment method as your original purchase. Any alternative refund method must be mutually agreed upon, and no additional fees will be charged for the refund process.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Defective Items & Conformity
We take great care in dyeing, photographing and packaging our yarns, and gathering products for your order. And of course, we would like you to be delighted with your order.
In accordance with EU consumer protection laws, if you receive yarn that is defective or doesn't match its description (incorrect color, fiber content, or weight), please contact us within 14 days of receipt. We will provide a replacement or refund in accordance with your statutory rights. This is separate from your 14-day return right for non-defective items.
Please note that variations due to the nature of hand dyed yarns are not considered defects.
Hand-Dyed Yarn Characteristics & Processing
As each skein is individually hand-dyed, it is important to understand that natural variations are part of the artisanal process and are not considered defects:
- Color variations between skeins, even within the same dye lot, are inherent to the hand-dyeing process and should be expected
- Colors shown on computer screens, tablets, or mobile devices may differ from the actual yarn color due to variations in display settings and screen calibration
- One knot per skein is considered acceptable in the yarn industry and is not a defect
- Slight variations in color intensity, tonal shifts, and unique color patterning are characteristic features of hand-dyed yarn and contribute to its unique, artisanal nature
- Some bleeding of color can occur.
For projects requiring multiple skeins, we recommend alternating skeins every few rows to achieve the most harmonious blend of colors. While we strive for consistency, each skein is a unique piece of handcrafted art, and these natural variations are not eligible for returns or refunds.
Our yarns are dyed and processed in a smoke-free, cat-friendly home. Cats are not in close contact with our yarns. Buyers with a severe allergy to cats may want to reconsider their purchase.
Dispute Resolution
We strive to resolve any issues directly with our customers. Before initiating any formal legal proceedings, we encourage you to contact us directly to resolve any concerns. We will make reasonable efforts to address your issues promptly and fairly through direct communication.
In accordance with EU regulations, we inform you that the European Commission provides a platform for online dispute resolution (ODR) which you can access at: https://ec.europa.eu/consumers/odr
You can use this platform to resolve any disputes related to your online purchase. See below for our contact details for direct communication.
Governing Law and Jurisdiction
These terms and conditions are governed by Dutch law. However, if you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of local law.
Any disputes arising from or relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of The Netherlands. However, if you are a consumer, you may also bring proceedings in your country of residence.
Product Safety Information (GPSR) & Recommended Care
Our hand-dyed yarns are produced using professional-grade acid dyes that are colorfast and safe for their intended use in handcrafting. While the dyes are fixed during the dyeing process, we recommend:
- Washing your finished items separately the first time
- Using appropriate washing temperatures. We recommend hand wash in tepid water with a suitable wool wash
- Keeping yarn away from children and pets
- Washing hands after handling yarn
- Not leaving hand-dyed yarns or craft projects made our of hand-dyed yarn for prolonged periods in the sunlight or moonlight, or in a wet or humid environment
Our yarns are intended for crafting purposes only. While we use non-toxic dyes and follow safe dyeing practices, these yarns are not suitable for:
- Children under 14 years without adult supervision
- Making items for children under 3 years without appropriate washing first
- Direct mouth contact
- Individuals with specific allergies or sensitivities to wool, wool blends, dyes or other allergens.
Our processes
Our yarns are dyed with care and in small batches using professional processes that ensure:
- Proper dye fixation
- Colorfast results
- Safe handling practices
- Environmental consideration