If you need help with your files, have a licensing question, or want to request a custom design, you can reach SmartieBytes directly at:

info@smartiebytes.blog

This is the fastest and most reliable way to get support.

SmartieBytes replies as soon as possible.

Messages are checked regularly throughout the week, including weekends during busy launch periods.

If you email, you’ll always receive a response.

Because digital files cannot be “returned,” SmartieBytes does not offer refunds once a file has been downloaded.

However, if you experience a technical issue or receive the wrong file, please contact info@smartiebytes.blog and I’ll help you right away.

Most ZIP issues come from:

• Not fully downloading the file
• Using an older device that doesn’t support ZIP extraction
• Trying to open ZIPs inside a browser window
• Mobile/tablet limitations

Try these steps:

1. Download the ZIP file again
2. Save it to your computer (not your browser preview)
3. Right‑click → “Extract All” or “Unzip”
4. If on mobile/tablet, use a file manager app like “Files” or “WinZip Mobile”

If you still have trouble, email info@smartiebytes.blog and I’ll help you.

Yes — but some devices handle ZIP files differently.

iPhone/iPad:

• Download the ZIP
• Open the “Files” app
• Tap the ZIP to extract it
• Your PNG/SVG files will appear in a new folder

Android:

• Download the ZIP
• Use “Files,” “My Files,” or a ZIP app
• Tap “Extract” or “Unzip”

For the easiest experience, downloading on a computer is recommended.

Yes — custom requests may be available depending on workload. Email info@smartiebytes.blog with your idea and I’ll let you know if it’s possible.

No — redistribution of the original PNG, SVG, or mockup files is not allowed.

However, you can share finished designs you create using the files.

Yes — personal and classroom use is fully allowed.

Yes — you may use them in finished designs, such as worksheets, posters, planners, social media graphics, and digital products.

You may not resell or redistribute the original files.

SVG files are vector graphics — they scale infinitely. They may appear small at first, but you can enlarge them to any size without losing quality.

Mockups help you:

• Preview your designs
• Create thumbnails
• Build product listings
• Showcase your work professionally

They’re especially useful for digital creators and teachers who want polished visuals.