Privacy policy

Privacy Policy

Last updated: October 25, 2026

At Solurie, we respect your privacy and believe your personal information deserves the same care and attention as the products we create.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our shop, purchase our products or contact us.

1. Who we are

Solurie is a creative candle brand based in Vilnius, Lithuania, offering handmade candles, personalized products, digital candle-making masterclasses and educational materials.

Business name: Solurie Home

Business address: V. Druskio 10-139, Vilnius, Lietuva, LT-04303

Email: Solurie.home@gmail.com

WhatsApp: +370 604 18789

Country: Lithuania

For questions about personal data, please contact us using the details above.

2. Information we collect

Depending on how you interact with our shop, we may collect the following information:

Personal and contact information

Name and surname
Email address
Phone number, when provided
Billing and shipping addresses

Order and transaction information

Products purchased
Order history and transaction references
Payment confirmation and refund status
Delivery and shipping details

Digital product information

Course purchases and access information
Information required to provide customer support
Course-related account information, where made available by our platform

Communication information

When you contact us by email, contact form or WhatsApp, we may retain your message and contact details to respond to your inquiry.

Website information

Our website and its service providers may process technical information such as IP addresses, browser information and cookie data to operate the shop and, where enabled and permitted, measure website usage.

We do not directly collect or store full payment card details. Payments are processed through the payment services available at checkout.

3. How we use your information

We use personal information to:

Process purchases and payments
Prepare, ship and deliver orders
Provide access to digital courses and downloads
Communicate about orders and respond to inquiries
Handle returns, refunds and customer support
Maintain transaction records and meet tax obligations
Maintain the security and functionality of our shop
Send promotional emails and product updates where we have a lawful basis to do so

We do not sell customers' personal information.

4. Legal basis for processing

We process personal data in accordance with the General Data Protection Regulation (GDPR).

Depending on the purpose, our legal bases include:

Performance of a contract: To process orders, deliver products, provide digital access and assist with purchases.

Legal obligations: To maintain accounting records, comply with tax requirements and meet applicable consumer protection obligations.

Legitimate interests: To respond to business inquiries, prevent fraud, maintain security and manage our customer relationships, where these interests are not overridden by your rights.

Consent: Where required, for optional marketing communications, analytics cookies and other non-essential tracking technologies.

You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Payments and third-party services

Our online shop operates through Payhip.

To provide our products and services, relevant customer information may be shared with trusted providers, including:

Payhip: Storefront, checkout, order management and digital product delivery
Payment service providers: Secure payment processing and refunds
Omniva, DPD and LP Express: Physical order delivery, where the relevant carrier is used
Email and communication providers: Customer correspondence and support
WhatsApp: Customer communication when you choose to contact us through this service
Accounting and professional service providers: Where needed for legal and business obligations

Only information reasonably necessary for the relevant purpose is shared.

Third-party providers may process information according to their own applicable privacy policies.

You can read Payhip's Privacy Policy for information about its processing activities.

6. Email marketing

If you subscribe to Solurie marketing communications, we may send you updates about new candle collections, creative projects, masterclasses and special offers.

Where consent is required, we will ask for it before sending marketing emails.

You can unsubscribe at any time using the unsubscribe option in a marketing email or by contacting us.

Order confirmations, course access instructions and essential customer service messages are not promotional emails and may still be sent when necessary.

7. Cookies

Our website may use cookies and similar technologies to support essential website functionality, including checkout, security and account access.

Additional analytics or marketing technologies may be used only where enabled and permitted by applicable law.

Where consent is legally required for non-essential cookies, we will request it before activating them and provide a way to withdraw that consent.

You can also manage cookies through your browser settings.

The specific cookies and third-party technologies used depend on the website features and integrations enabled.

8. How long we keep your information

We keep personal information only for as long as necessary for its collection purpose or as required by applicable law.

Retention depends on the type of information:

Order and accounting records: For the period required under applicable Lithuanian accounting, tax and other legal obligations
Digital purchase records: For the period necessary to provide the purchased access and meet relevant legal obligations
Customer inquiries: For the time reasonably required to resolve the inquiry and any related disputes
Marketing information: Until you withdraw consent or the information is no longer needed for the stated purpose
Technical data and cookies: According to their specific functions and applicable retention settings

When information is no longer required, it will be securely deleted or anonymized, where appropriate.

9. International data transfers

Because we sell internationally and use third-party digital platforms, some information may be processed outside the European Economic Area.

Where personal data is transferred internationally, we will use or rely on appropriate safeguards required by applicable data protection law, including relevant adequacy decisions or approved contractual protections where applicable.

10. Your privacy rights

Depending on applicable law, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal data in certain circumstances
Request restriction of processing
Object to certain processing activities
Request transfer of eligible personal data
Withdraw consent where processing is based on consent

To exercise your rights, contact us at Solurie.home@gmail.com.

You may also submit a complaint to the Lithuanian State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija) or another competent supervisory authority.

Website: https://vdai.lrv.lt

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure.

Our shop uses third-party services to support secure purchasing and digital delivery.

Although no online system can guarantee absolute security, we aim to use appropriate safeguards and handle personal information responsibly.

12. Changes to This Policy

We may update this Privacy Policy when our business practices, website features or legal obligations change.

The latest version will be available on our website, together with its updated effective date.

13. Contact Us

For privacy-related questions or requests, please contact:

Solurie Home

Vilnius, Lithuania