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Customer Support

Need Help?

We're here to help you get started!


If you have trouble downloading or opening your files, or have a question about your purchase, contact Sourceable Studio using the contact information provided on our storefront.


Please include your order number so we can assist you more quickly.

Product License

Product Use & Licensing

Your purchase includes a non-exclusive, non-transferable license to use and customize the templates for your own business's internal hiring activities.


You may share working copies with employees and hiring managers within your organization.


You may not resell, redistribute, publicly post, sublicense, or package these materials as products for others without written permission from Sourceable Studio.


The materials are educational tools and do not guarantee hiring outcomes or replace legal or professional advice. Employers remain responsible for complying with applicable employment and privacy laws.


Refund Policy

Refund Policy

The Complete Hiring Playbook is a digital product delivered immediately after purchase.


Because digital files cannot be returned, we generally do not offer refunds for change of mind after download.


If you experience a technical problem, receive an incorrect or inaccessible file, or believe your purchase was charged incorrectly, please contact Sourceable Studio within 14 days. We'll work to resolve the issue and provide a refund when appropriate.


This policy does not limit any rights you may have under applicable consumer protection laws.

Privacy Policy

Sourceable Studio | A brand of Sourceable, LLC


At Sourceable Studio, we value your privacy and are committed to being transparent about how your personal information is collected, used, and protected when you visit our storefront or purchase our digital products.


1. Information We Collect

When you browse our store, make a purchase, or contact us, we may collect:

  • Your name and email address
  • Billing information and transaction details
  • Information you voluntarily provide when contacting us
  • Basic website usage information, such as device type, browser information, and cookies

Payments are processed through third-party payment providers, including Stripe. We do not directly store your complete payment card information.


2. How We Use Your Information

We use customer information to:

  • Process purchases and deliver digital products
  • Send order confirmations, receipts, and download instructions
  • Respond to customer questions and support requests
  • Maintain and improve our products and storefront
  • Comply with applicable legal, tax, and accounting obligations
  • Send promotional emails when you have opted in or when otherwise permitted by applicable law

3. Third-Party Services

Sourceable Studio uses third-party services to operate our online business, including:

  • Payhip: Storefront hosting, order management, and digital product delivery
  • Stripe: Secure payment processing

These providers may process customer information according to their own privacy policies and applicable data protection requirements.


4. Cookies and Website Analytics

Our storefront and service providers may use cookies or similar technologies to support essential website functions, understand website usage, and improve the shopping experience.

You can manage cookies through your browser settings and any available cookie preference controls.


5. Information Sharing

We do not sell customer personal information.

We may share information with service providers when necessary to process orders, deliver products, operate our storefront, or comply with legal requirements.


6. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including customer support, business records, and applicable legal obligations.

We use reasonable administrative and technical safeguards to help protect personal information. However, no online service can guarantee absolute security.


7. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, or to opt out of certain communications or data processing activities.

You may contact us to submit a privacy-related request. Some information may need to be retained to comply with legal obligations.


8. Children's Privacy

Sourceable Studio's products and services are intended for adults and businesses. We do not knowingly collect personal information directly from children under the age of 13.


9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, services, or applicable legal requirements. Updated versions will be posted on our storefront with a revised effective date.


10. Contact Us

For privacy questions, requests, or concerns, please contact:

Sourceable Studio

Operated by Sourceable, LLC

Contact us through the Contact page on our storefront:

https://payhip.com/SourceableStudio