Privacy Policy
1. About this Privacy Policy
Stay Well Hypnotherapy is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how I collect, use, store and protect personal information when you visit my website, use my online shop, purchase products or services, contact me, or otherwise interact with Stay Well Hypnotherapy.
Stay Well Hypnotherapy is operated by Sarah Watt as a sole trader.
2. Who I am and how to contact me
Sarah Watt trading as Stay Well Hypnotherapy
Email: sarah.watt@staywellhypnotherapy.co.uk
Telephone: 07848 373916
Business address:
10 School Road
Lower Brynamman
Ammanford
SA10 1SU
For any questions about this Privacy Policy or how your personal information is used, please contact me using the details above.
3. Information I may collect
Depending on how you interact with Stay Well Hypnotherapy, I may collect some or all of the following information:
- Your name
- Email address
- Telephone number
- Billing and delivery information
- Order and purchase details
- Information relating to products or services you have purchased
- Information you provide when contacting me
- Reviews or feedback you choose to submit
- Information provided when making a complaint or enquiry
- Technical information about how you use my website, such as IP address, browser type, device information and pages visited
- Cookie and analytics information
I only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
4. How I collect your information
I may collect personal information when you:
- Purchase a product through my Payhip shop
- Purchase or enquire about a Premium Personalised Therapeutic Support Package
- Contact me by email, telephone or through my website
- Submit a review
- Make a complaint or enquiry
- Visit or interact with my website
- Choose to provide information to me for another legitimate business purpose
Some information relating to purchases is collected and processed through Payhip when you complete a transaction.
5. How I use your information
I may use your personal information to:
- Process and fulfil orders
- Provide access to digital products
- Arrange and provide purchased services
- Contact you about your purchase or booking
- Arrange consultations for Premium Personalised Therapeutic Support Packages
- Provide customer support
- Deal with refunds, cancellations and complaints
- Process and respond to reviews
- Keep appropriate business and financial records
- Improve my website, products and services
- Understand how visitors use my website
- Meet legal, regulatory and accounting requirements
- Protect my business against fraud, misuse or other unlawful activity
I will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy without providing appropriate information or obtaining consent where required.
6. Lawful basis for processing
Under UK data protection law, I must have a lawful basis for processing personal information.
Depending on the circumstances, I may rely on the following lawful bases:
Contract
I may process information where it is necessary to enter into or perform a contract with you, such as processing an order, providing a purchased product or arranging a service.
Legal obligation
I may process information where necessary to comply with legal, accounting or other statutory obligations.
Legitimate interests
I may process information where it is necessary for my legitimate business interests, provided that those interests are not overridden by your rights and interests.
This may include managing and improving my business, maintaining records, responding to enquiries and complaints, preventing fraud and ensuring the security of my services.
Consent
Where consent is required, I will ask for it and will only use your information for the purpose for which you have given consent. Where consent is the lawful basis, you can withdraw your consent at any time.
7. Payment information
Payments made through my Payhip shop are processed using the payment services made available by Payhip and its payment processing partners.
I do not normally receive or store your full payment card details.
Payment providers may process your information in accordance with their own privacy policies and terms.
8. Payhip
My online shop is provided through Payhip.
When you purchase a product through my shop, Payhip may collect and process information necessary to process your order, provide access to digital products, manage payments and provide other services associated with the transaction.
Payhip may also process technical information and information relating to your use of the shop.
Payhip's own privacy policy explains how it processes personal information as a service provider.
9. Google Analytics and website usage
I use Google Analytics to help me understand how visitors use my website and to improve the website and my services.
Depending on your cookie choices and the way analytics is configured on my website, Google Analytics may collect information such as:
- Pages visited
- How visitors arrived at the website
- Approximate location information
- Device and browser information
- How visitors interact with the website
Analytics information is used to understand website traffic and performance rather than to identify individual visitors personally.
Where required by applicable law, non-essential analytics cookies or similar technologies will only be used where the necessary consent has been obtained.
10. Cookies
My website and online shop may use cookies and similar technologies.
Some cookies are necessary for the website or shop to function, for example to maintain security or enable essential features.
Other cookies, including analytics or tracking cookies, may require your consent.
Where consent is required, you will be given appropriate information and a choice about whether to accept non-essential cookies.
You can also manage cookies through your browser settings.
11. Reviews
If you choose to submit a review of a product or service, the information you provide may be processed for the purpose of reviewing, moderating and displaying the review.
Reviews may be reviewed before publication.
Where a review is published, only the information necessary to identify the reviewer appropriately will be displayed.
Where available, reviewer surnames may be abbreviated or hidden to help protect privacy.
12. Premium Personalised Therapeutic Support Packages
If you purchase a Premium Personalised Therapeutic Support Package, I will use the information you provide to arrange your consultation and provide the personalised elements included within the package.
Information needed to create personalised materials will only be used for the purposes for which it has been provided.
Where a personalised service involves information relating to an individual's health or wellbeing, additional data protection requirements may apply. Such information will be handled with appropriate care and only processed where there is a lawful basis and, where required, an additional condition for processing special category data.
13. Therapeutic clients
Information collected as part of an individual hypnotherapy service is handled separately from ordinary online shop purchase information where appropriate.
Therapeutic clients may provide personal or health-related information as part of their sessions. Such information may constitute special category data under UK data protection law and is handled with additional care.
This Privacy Policy does not replace any specific privacy information or arrangements provided to therapy clients in connection with their therapeutic services.
14. Who I share information with
I may share personal information with trusted third parties where necessary to operate my business and provide products and services.
This may include:
- Payhip, which provides my online shop
- Payment service providers
- Website and hosting providers
- Email and communication service providers
- Analytics providers such as Google Analytics
- Delivery or postal services where physical products are purchased
- Professional advisers where reasonably necessary
- Government, regulatory or law enforcement bodies where I am legally required to do so
I do not sell your personal information to third parties.
15. International transfers
Some service providers I use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, I will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.
16. How long I keep your information
I will only keep personal information for as long as reasonably necessary for the purpose for which it was collected, unless I am required to keep it for longer by law.
Different types of information may need to be retained for different periods.
For example, information relating to purchases and financial transactions may need to be retained to meet accounting, tax and legal requirements.
Where information is no longer required, I will take reasonable steps to securely delete or anonymise it.
17. Keeping your information secure
I take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
18. Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law including:
- The right to be informed about how your personal information is used
- The right to access your personal information
- The right to request correction of inaccurate or incomplete information
- The right to request erasure of your personal information in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to object to certain processing
- The right to data portability in certain circumstances
- The right to withdraw consent where consent is the lawful basis for processing
Some rights are subject to legal conditions and exemptions.
If you wish to exercise a data protection right, please contact me using the details below.
19. How to make a data protection request
To make a request regarding your personal information, please contact:
Sarah Watt
Stay Well Hypnotherapy
Email: sarah.watt@staywellhypnotherapy.co.uk
Telephone: 07848 373916
I may need to verify your identity before providing information or making changes to protect your personal information from unauthorised access.
20. Complaints about data protection
If you have concerns about how I have handled your personal information, please contact me first so that I have an opportunity to address your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent data protection regulator.
Information about making a complaint is available from the ICO website.
21. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my business, services, technology or legal requirements.
The most recent version will be made available on my website and Payhip shop.
22. Contact
Sarah Watt trading as Stay Well Hypnotherapy
10 School Road
Lower Brynamman
Ammanford
SA10 1SU
Email: sarah.watt@staywellhypnotherapy.co.uk
Telephone: 07848 373916
Last updated: August 2026