Thank you for purchasing from TeachWithMrGous.

As our products are primarily digital educational resources, we have the following refund policy.

Digital Products

Due to the nature of downloadable digital products, we generally do not offer refunds once a product has been downloaded or accessed.

This is because digital files cannot be physically returned once they have been delivered.

Before Purchasing

Please carefully check:

• The product description.
• The number of pages included.
• The grade/phase level.
• The subjects and topics covered.
• The product preview, where available.
• The file format.

If you are unsure whether a resource is suitable for your needs, please contact us before purchasing and we will be happy to help where possible.

Incorrect or Faulty Files

If you experience a genuine technical problem with a purchased file, please contact us.

For example, if:

• A file is corrupted.
• A file is missing from your order.
• You receive the wrong product.
• A download link does not work correctly.

We will do our best to resolve the issue by providing the correct file or another appropriate solution.

Accidental Purchases

If you accidentally purchase the wrong resource, please contact us as soon as possible before downloading or accessing the product.

Any refund or alternative solution will be considered on a case-by-case basis.

Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us with your order information so that we can review the purchase and determine an appropriate solution.

How to Request Assistance

Please contact TeachWithMrGous through the contact details available on our store and include:

• Your name.
• The email address used for your purchase.
• Your order details.
• The name of the product.
• A brief description of the problem.

We will review your request and respond as soon as reasonably possible.

Important

Submitting a refund request does not guarantee that a refund will be approved.

Refunds, where approved, will be processed through the appropriate payment method or payment platform.