Training and Legal Provisos
All courseware and training will be in English.
24-hours before the proposed training slot, training eBooks and training worksheets, together with the online training platform link will be emailed to the delegate, or in the case of a company/office training session, to the designated training coordinator to distribute to all attending delegates.
Requirements for an online training session, delegate will require above 5meg connected internet, upload and download. Internet needs to be connected throughout the whole time slot.
A set of headphones or speakers, a connected microphone, a camera is not required.
The delegates machine of choice must be able to share screen privilege's.
Best case scenario, a delegate may use 2 monitors, one on the laptop and an attached multi-monitor, but this is not a pre-requisite.
Computer/Laptop for each delegate with the latest MS Office applications, make us aware should this not be Office 365 or MS Office 2016 and later.
Venue Setup: Computer/Laptop for each delegate with the latest MS Office applications, make us aware should this not be Office 365 or MS Office 2016 and later.
Projection system or large monitor for our facilitator’s laptop.
24-hours before the proposed training slot, training eBooks and training worksheets will be forwarded to be available on each machine in the training environment.
If feasible, we kindly ask for assistance in coordinating parking and providing lunch for our facilitators.
Payments must be made and cleared 24 hours before agreed allocated start time.
Any cancellations or special requests must be made in writing and sent via email to thetrainer.int@gmail.com . To confirm receipt by The Trainer coordinator, ensure you receive a confirmation email back within 3 hours, otherwise make contact again.
Telephonic and/or social platform cancellation notifications are not acceptable.
There may be extenuating circumstances where the training provider or training consultant may need to postpone, extenuating circumstances such as illness, natural disasters, or other unforeseeable events, such as, may include but not limited to power failures, load shedding and internet connectivity.
An alternative time, convenient to both the trainer and the client will be communicated at no additional cost to the delegate.
Cancellations:
- 24-Hours before the start - reschedule dependent on availability.
- 12-hours before start - 25% administration fee payable and a reschedule dependent on availability.
- 6 to 12hours cancellation – 35% administration fee payable and a reschedule dependent on availability.
- 3 to 6 hours cancellation – 45% administration fee payable and a reschedule dependent on availability.
- 1 to 3 hours cancellation – 70% administration fee payable and a reschedule dependent on availability.
- 60 minutes before or a no-show – 100% administration fee payable and a reschedule dependent on availability.
Once paid, and there is a delay in making the appointment training slot, there will be no refund of fees, however, there may be a credit voucher issued in lieu of another course.
There will be no refund of fees, however, there may be a credit voucher issued in lieu of another course. This is valid for 365 days.
Delegates may be substituted with another delegate, this must be conveyed in writing in advance.
There is an online attendance register required to be completed on commencement.
The office email for any queries is thetrainer.int@gmail.com