- Each mug is custom-made with the photos and details you provide. Please ensure all spellings, images, and messages are correct before submission.  

- Once printing begins, no changes or cancellations can be made.  

- Colors may appear slightly different due to screen settings or lighting.  

- As each piece is personalized, returns or exchanges are not accepted except for damaged items.  

- If your order arrives damaged, please contact us within 7 days with clear photos so we can assist promptly.  

- By ordering, you confirm that you have rights to use the uploaded photos.  

Thank you for understanding — every mug is made with love, care, and deep respect for your memories.