The PinkPrint operates Monday-Friday 10 am-5pm. All emails will be responded to during these hours only. The PinkPrint is closed during Saturdays, Sundays and all Public Holidays.

All communication between The PinkPrint and client will be done via email or message on website and or our social media sites during business hours. After purchasing/booking services more information will be requested via email, failure to reply to email requesting information about package/service in 5 business days will result in cancellation of service. You will not be refunded. Additionally failure to complete questionnaires, design/ inquiry forms and or contracts within 2-3 business days will also result in the cancellation of services, again you will not be refunded.

We only accept PayPal payments at this time. Non- refundable retainers of half the original price are only accepted for monthly packages. Payment must be made through website, our official PayPal link or PayPal invoice.

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Turn around time varies from service to service. Please find turn around time for specific service in that services description. All turn around times range from 1-21 business days.

The PinkPrint, due to the nature of our digital products and services, does not offer any refunds, exchanges or cancellations once booked/ purchased. All payments are final and non- refundable.

We offer 1-2 free revisions for select services/project. Any additional changes requested after will require a fee of $10 per revision.

Please be sure to read the description for all premade designs before purchasing. The PinkPrint will not provide any revisions or refunds to premade digital downloads unless a mistake was made on The PinkPrint end.

Once final work is sent, the client has rights to do as they please with their product. They must, however, under no circumstances sell the graphics to a third party.