Last updated: 2 November 2026

This policy applies to digital products sold by Daniel Hancock through The Student Nurse shop.

All products are digital downloads unless the product description states otherwise. No physical item will be posted.

Contacting me

For help with an order, a cancellation or a refund request, please use the Contact page or email:

contact@thestudentnurse.co.uk

Please include your name, the email address used at checkout, the product name and your order number, if available. You do not need to provide a reason when exercising a statutory cancellation right.

Cancellation and immediate downloads

For UK consumer purchases of digital content, you generally have 14 days from the date the contract is made to cancel without giving a reason.

If you expressly consent to receiving the digital content during that period and acknowledge that you will lose your cancellation right once supply begins, that right ends when supply begins, provided the legal requirements—including confirmation of your consent and acknowledgement—have been met.

The fact that a product is digital does not, by itself, remove your cancellation rights. If those requirements have not been met, your applicable cancellation rights remain.

To cancel where you have that right, contact me with a clear statement that you wish to cancel. You may use the form below, but you do not have to.

For a valid cancellation, I will reimburse the amount due without undue delay and within 14 days of being informed of your decision. Reimbursement will use the original payment method unless you expressly agree otherwise, and you will not incur a reimbursement fee.

Download or technical problems

If your file does not download, is corrupted or will not open, please contact me. Where possible, include the error message and the device or application you are using.

I will help investigate the issue and provide a working file or replacement where appropriate. This does not restrict your statutory rights.

Faulty or misdescribed digital content

You have legal rights if digital content is not of satisfactory quality, fit for purpose or as described.

Where applicable, you may be entitled to a repair or replacement. If that is impossible, or cannot be provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction, which can be up to the full purchase price.

Any refund due under these rights will be made without undue delay and within the applicable legal deadline.

Duplicate or accidental purchases

If you purchase the same product twice or believe you have made a purchasing mistake, contact me promptly. I will review your request individually. This does not affect any statutory cancellation or other consumer rights.

Your legal rights

Nothing in this policy limits or excludes your statutory consumer rights. If mandatory consumer protections in your country apply, those protections remain available.

Optional cancellation form

To: Daniel Hancock, The Student Nurse

Email: contact@thestudentnurse.co.uk

I give notice that I wish to cancel my contract for the following digital product:

Product name:

Order number, if available:

Date ordered:

Customer name:

Customer address:

Email address used at checkout:

Date:

Signature, only if submitting this form on paper: