Policies, refunds & privacy
Last updated September 27, 2026. The Unloaded Home is a sole proprietorship based in Hudson Falls, New York. Questions about a purchase or these policies: theunloadedhome@protonmail.com.
Purchases and use. The Founding Edition workbook is a 33-page downloadable PDF delivered through Payhip after checkout. The price and any applicable tax appear at checkout. Your purchase is for personal household use. Please do not resell, redistribute, or upload the file publicly. The free tool is available separately without a purchase.
Refunds and delivery. Because this is a digital download, sales are final except where a refund is required by applicable law or the file is not delivered or is unusable. If you cannot access or open the file, email us with your order details so we can help with delivery or a refund as appropriate. This policy does not limit rights you have under applicable law.
Wellbeing and results. The workbook and free tool provide general household organization and reflection prompts. They are not medical, mental health, legal, or financial advice, and they do not promise a particular result. Review suggestions against your circumstances and seek qualified help when you need it. If you feel unsafe or are in crisis, seek immediate local help rather than relying on this tool.
Privacy. Payhip handles checkout and digital delivery and gives us your order information, including the email address used for delivery and support. Stripe or PayPal handles payment, depending on your choice; we do not ask you to send card details to us. If you separately enter your address in the newsletter form, we use it to send occasional updates and feedback invitations. You can opt out of promotional emails using the method provided in the message or by contacting us. We use order and contact information to fulfill purchases, answer requests, keep required records, and operate the store. Payhip, payment processors, and site hosting may process technical and transaction information under their own policies. We do not intentionally sell your contact information. We keep business records as needed for support, accounting, and legal duties. Contact us to ask about or correct information we hold, or request deletion where applicable.
Free tool privacy. The free tool does not ask for an email address to use it. Please avoid entering names, addresses, or other sensitive details in its prompts. The site host may process technical usage information. Do not assume a browser session is a private diary.
Changes and contact. We may update this page as the product changes; the date above identifies this version. Email theunloadedhome@protonmail.com with questions or accessibility and delivery problems.