Get In Touch
Have any questions or comments? Use this form to contact me at any time.
FAQs
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Our standard turnaround time for all screen print transfer orders and finished apparel is 7 to 14 days (business days). This allows time for printing, quality checks, and packaging.
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No, the 7 to 14 day TAT is for production only. Shipping time is added after the order is completed and depends on the carrier service selected at checkout (e.g., 2-5 days standard shipping).
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While rare, if unforeseen circumstances cause a delay beyond the 14-day window, we will proactively notify you via email as soon as possible with an updated timeline.
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We strive to respond to all customer inquiries within 1-2 business days. Responses may be quicker, but please allow up to 48 business hours, especially during high-volume periods.
⭐ Refund & Return Policy
At The Velvet Press Company, every order is made with care, intention, and high‑quality materials. I want you to love your purchase, and I’m committed to making sure you have a great experience from start to finish.
✅ Returns & Exchanges
Because each item is made to order, I do not accept returns or exchanges due to size, color preference, or buyer’s remorse. Please double‑check your selections before placing your order.
✅ Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, I will gladly replace it.
To qualify for a replacement:
- Contact me within 7 days of delivery
- Include your order number and a clear photo of the issue
Once verified, I’ll send out a replacement at no additional cost.
✅ Cancellations
Orders may be canceled within 2 hours of purchase. After that window, production begins and cancellations are no longer possible.
❌ Non‑Refundable Items
- Custom or personalized items
- Digital downloads
- Items damaged due to misuse or improper care
💛 My Promise to You
I stand behind the quality of every print and every piece of apparel. If something isn’t right, I’ll do everything I can to make it right. Your satisfaction truly matters to me.