1. General Information

The Woollen Project creates handcrafted bags and accessories from repurposed wool and other sustainable materials. By purchasing from our store, you agree to the following terms and conditions.

2. Product Information

• Each item is handmade and unique, meaning slight variations in colour, size, and pattern may occur.
• Product descriptions and images are as accurate as possible, but colours may appear differently on different screens.

3. Orders & Payment

• Orders are processed once payment is received in full.
• We reserve the right to cancel or refuse any order at our discretion.

4. Shipping & Delivery

• We offer standard shipping within New Zealand. International shipping may be available on request.
• Once an order is shipped, we are not responsible for delays, lost parcels, or damages caused by the courier.
• Local pick-up or delivery may be arranged by agreement.

5. Returns & Exchanges

• Due to the handmade and repurposed nature of our products, all sales are final.
• If an item arrives damaged or faulty, please contact us within 7 days of receiving your order to discuss a resolution.
• Return shipping costs are the buyer's responsibility unless the item is defective.

6. Custom Orders

• Custom orders are made to your specifications and are non-refundable.
• A deposit may be required before work begins on a custom item.

7. Intellectual Property

• All designs, images, and content on this website belong to The Woollen Project and may not be used or reproduced without permission.

8. Privacy Policy

• We respect your privacy and will only use your personal information to process orders and communicate with you.
• Your information will not be shared with third parties without your consent.

9. Changes to Terms & Conditions

• The Woollen Project reserves the right to update these terms at any time. Changes will take effect immediately upon posting.

By purchasing from The Woollen Project, you acknowledge and agree to these terms and conditions. If you have any questions, please contact us at thewoollenproject@gmail.com.