All prices are displayed in the applicable currency and are subject to change without prior notice. Full payment is required before any order is processed or dispatched.

Custom & Personalised Orders

Custom and personalised items are created specifically for each customer and therefore cannot be returned or exchanged unless the item is faulty or an error has occurred on our part.

Order Cancellations

Once an order has been placed and production has begun, it cannot be cancelled. Customers are welcome to contact us regarding cancellation requests, which will be reviewed on a case-by-case basis.

Orders that have already been shipped cannot be cancelled.

Refunds & Returns

Customer satisfaction is important to us. If you experience any issues with your order, please contact us directly using the details provided on our website.

Refund requests will be assessed individually and, where applicable, refunds may be issued in accordance with these Terms & Conditions.

Shipping

Delivery times are estimates and may vary due to circumstances beyond our control. We are not responsible for delays caused by couriers or other third-party delivery services.

Contact Us

Should you have any questions, concerns, or disputes regarding your order, please contact us directly. We are committed to resolving issues fairly and professionally.

By purchasing a Mystery Scoop, you acknowledge and agree to the following:

Mystery Items

Mystery Scoops contain a random selection of items chosen by us. While we strive to create a beautiful and balanced assortment, the exact contents of each scoop cannot be guaranteed.

Product Variations

Items may vary between scoops and may differ from photographs used for promotional purposes. Images are intended as examples only.

No Guaranteed Items

Unless specifically stated in the product description, the purchase of a Mystery Scoop does not guarantee the inclusion of any particular item, colour, theme, or value.

Handmade & Custom Items

Many items included in our Mystery Scoops are handmade or handcrafted. Slight variations in colour, design, and finish may occur and are not considered defects.

Refunds & Returns

Due to the mystery nature of the product, refunds, returns, or exchanges will not be accepted based on personal preference, duplicate items, or disappointment with the contents received.

If an item arrives damaged or there is an error with your order, please contact us within 7 days of receiving your package so that we can assist you.

Shipping & Delivery

Once an order has been shipped, it cannot be cancelled. Delivery times are estimates and may vary due to courier services or circumstances beyond our control.

Customer Support

Customer satisfaction is important to us. If you have any concerns regarding your order, please contact us directly using the contact details provided on our website, and we will do our best to resolve the matter fairly and promptly.

You are more than welcome to send me a Whatsapp or an Email. I will get back to you as soon as possible.

Whatsapp: 079 901 1657

(this is also my contact number, if I don't answer please do message me and I will get back to you)

Email: timeless.treasures.rtb@gmail.com