Refund Policy

Digital Products

Digital products are non‑refundable because they are instantly delivered and cannot be returned.

Digital items include:

• Wallpapers
• Overlays
• Textures
• Icons
• Backgrounds
• Templates
• Journals
• Creator tools
• Any downloadable file

Refunds will NOT be issued for:

• Accidental purchases
• Not reading the product description
• Not understanding how to use the files
• Changing your mind
• Download issues caused by your device or storage

If a digital file is corrupted or missing, contact support and you will receive a replacement file, not a refund.

Physical Clothing

Refunds are only offered for:

• Wrong item received
• Damaged item
• Misprint
• Manufacturing defect

Refunds are NOT offered for:

• Wrong size ordered
• Wrong color ordered
• Buyer’s remorse
• “I don’t like it anymore”
• Normal wear and tear

Conditions for Clothing Refunds

To qualify:

• Item must be unused
• Item must be unwashed
• Item must be in original condition
• You must contact support within 7 days of delivery
• You must provide photos of the issue

If approved, you will receive:

• A replacement
• Or a refund to your original payment method

Mystery Packs

Mystery Packs are non‑refundable because contents are random and cannot be returned.

Sweepstakes

Sweepstakes entries are non‑refundable.

Publishing

Books, journals, and digital publications are non‑refundable.

 Shipping Policy

Fulfillment

All clothing orders are fulfilled through a third‑party production partner (Printify). This means:

• Production time: 2–7 business days
• Shipping time: 5–10 business days
• Tracking provided once shipped

Shipping Regions

Treezy ships to:

• United States
• Canada
• United Kingdom
• Australia
• Select international regions

Shipping prices vary by region and product.

Delays

Shipping delays may occur due to:

• Holidays
• Weather
• Carrier issues
• High order volume

Treezy is not responsible for delays caused by carriers.

Lost Packages

If a package is marked delivered, Treezy cannot issue a refund. If a package is lost in transit, Treezy will:

• File a claim
• Send a replacement

Wrong Address

If the customer enters the wrong address:

• Treezy is not responsible
• No refund will be issued
• Customer must reorder