Refund Policy

Last Updated: September 2026

Aventrax Seller OS™ provides downloadable digital products that are delivered electronically after successful payment.

1. Digital Product Nature

Because our products are digital and access is provided electronically, customers should review the product description and included resources carefully before purchasing.

2. Refund Eligibility

Refund requests may be considered within 7 days of purchase in circumstances such as:

• The purchased files cannot be accessed or downloaded due to a technical issue.
• The delivered product is materially different from the product description.
• A duplicate payment was made for the same product.
• Another genuine issue prevents reasonable use of the purchased product.

3. Downloaded or Accessed Products

Because digital products can be copied or retained after delivery, a refund may not be available where the product has already been successfully downloaded or accessed, except where applicable law requires otherwise or where Aventrax determines that a refund is appropriate.

4. How to Request a Refund

Contact Aventrax using the support contact provided on the store. Please include your order details and a brief explanation of the issue.

5. Refund Review

Each request will be reviewed based on the circumstances of the purchase. We may request reasonable information needed to verify the transaction and issue.

6. Approved Refunds

If a refund is approved, it will be processed through the applicable payment system. The time taken for the funds to appear in the customer's account may depend on the payment provider and banking system.

7. Duplicate Payments

If you believe you have been charged more than once for the same purchase, contact Aventrax with the relevant transaction details so we can investigate and resolve the issue.

8. Contact

For refund or purchase-related questions, please contact Aventrax through the support contact provided on the store.

This Refund Policy is intended to clearly explain our refund process and does not limit any rights that cannot legally be excluded or restricted.