The Lodge Standard Master Template

THE LODGE FOH TOOLKIT — COMPLETE EDITION

The complete front-of-house operations system for boutique lodges, small hotels & guesthouses

Most lodge manuals are written in an office. This one was written on the floor of a working Big-5 safari lodge — through early-morning coffee stations, full-house changeovers and boma dinners — then carefully rebuilt so any small property can make it their own.

It's the system a hospitality consultant would charge thousands to build: yours in an afternoon of find-and-replace.

WHAT YOU GET (42 documents)

- The Lodge FOH Manual — Complete Edition: a 68-page operations, training and culture manual covering philosophy, daily rhythm, guest journey, safety, team standards, service setups, area-by-area standards, FAQ and menus

- 4 SOPs — check-in, early-morning coffee station, safe instructions, activity drinks control

- 6 checklists — daily FOH (weekly tick-grids), arrival room, housekeeping (daily/weekly/monthly), downtime worklist, medical kit standard, plus a bilingual master for teams who work in a second language

- 8 forms & guest cards — registration and indemnity templates, room information booklet, rate card, staff directory, welcome notes, gratuity guide

- 4 smart spreadsheets — day sheet, two stock sheets, and a monthly roster that builds its own calendar from a single date

- 6 menu formats — breakfast, lunch, dinner, high tea, kids, wine list & pairings

- A kids' corner — Junior Explorer certificate and colouring page

HOW IT WORKS

Everything property-specific lives in [square brackets]. Sweep them with Find & Replace, delete the clearly-marked safari-only and optional sections if they don't apply, add your photos where the photo boxes tell you exactly what to shoot — then print, brief your team, and have them sign the acknowledgement page. Most properties are running on the system within a week.

WHO IT'S FOR

Safari lodges, boutique hotels, guesthouses and small self-catering properties — new builds writing their first manual, and established teams tired of standards living in one person's head.

Single-property licence · fully editable Word & Excel files · free updates for life · from Templeton Collective, lodge & front-of-house systems.